Human Systems Management - Volume 40, issue 2

Authors: Akram, Umair

Article Type: Editorial

DOI: 10.3233/HSM-219002

Citation: Human Systems Management, vol. 40, no. 2, pp. 141-143, 2021

Authors: Qi, Jiayin | Wu, Lianren | Xiong, Miaomiao | Hu, Shuaibo

Article Type: Research Article

Abstract: BACKGROUND: The social network services (SNSs), such as Facebook, Twitter, Yammer and Slack etc., allow users to post short messages on topics ranging from personal hobbies and interests to working messages and knowledge. However, the answers to how use context and participation behavior pattern influence individual’s engagement in social network services still remain vague. OBJECTIVE: This study aims to find out the adoption mechanism in two contexts – Enterprise social network services (ESNs) and Public social network services (PSNs). METHODS: This paper adopts the methods of literature research, questionnaire survey and statistical analysis. The research model …was established by structural equation and analyzed by AMOS software. RESULTS: Our empirical results show that the use of social network platforms is to a certain extent embedded both in the use context (public or enterprise) and in different kinds of participation modes (original participation or secondary participation). For both ESNs and PSNs, perceived playfulness is the most important adoption factor in both participations, while perceived usefulness just works for the original participation. CONCLUSIONS: Compared with ESNs that are weighted in favor of the utilitarian-oriented perspective, PSNs are inclined to be more hedonic-oriented. The findings offer us novel insights on understanding and applying social network services. Show more

Keywords: Social network services, PSNs, ESNs, user behavior, adoption

DOI: 10.3233/HSM-190866

Citation: Human Systems Management, vol. 40, no. 2, pp. 145-168, 2021

Authors: Yan, Mengling | Liu, Jiapeng | Dou, Shengwen | Sun, Yueyi | Dai, Yishu | Dong, Xiaoying

Article Type: Research Article

Abstract: BACKGROUND: As the digital economy evolving as a nation-level strategy of China, firm decision-makers have shown increased interest in implementing digital transformation. However, they lack strategic guidance towards the realization of digital transformation. OBJECTIVE: This study aims to provide a holistic and comprehensive understanding of the status quo of Chinese firms’ digital transformation. METHODS: We fulfill this task by combining qualitative and quantitative methods. First, a conceptual model and an associated survey tool are developed based on an in-depth literature review and field practitioners’ opinions. The status quo of digital transformation is decomposed into 5 dimensions. …Second, empirical survey data collected from 282 Chinese firms are analyzed and interpreted both in general and across industry types and ownerships. RESULTS: We find that the majority of Chinese firms reach a consensus on the strategic importance of digital transformation and agree on the importance of technological and human resources. In general, firms in the information technology sector scored higher in all five dimensions compared with firms in the manufacturing sector, and private-owned firms scored higher in all five dimensions than state-owned firms. CONCLUSIONS: This pilot study set a basis for the development of a maturity model of digital transformation and offers practical insights for Chinese firms to initiate and implement digital transformation projects. Show more

Keywords: Digital transformation, China, status-quo, survey

DOI: 10.3233/HSM-200917

Citation: Human Systems Management, vol. 40, no. 2, pp. 169-183, 2021

Authors: Grimaldi, Serena | Attanasio, Barbara | La Corte, Aurelio

Article Type: Research Article

Abstract: BACKGROUND: The new generation networks (5G and beyond) will allow us to collect and process real-time information about a user and his context. Analyzing the adolescents’ behaviour and taking into account relations between their psychological frailty and socio-cultural context, it is possible to highlight situations of vulnerability. OBJECTIVE: It is crucial to shed light on how the nature of social relationships and the similarity among individuals play a role in the collective dynamics. METHODS: To understand these dynamics, Evolutionary Game Theory and the analysis of social networks, modeled as multiplex networks, are useful. RESULTS: …Thanks to a simulative approach we evaluate the emergence and maintenance of cooperation within a class, assessing the role of social network structure and of the homophily on the dynamics. CONCLUSION: Exploiting these tools it is possible to design innovative ICT context-aware services based on collective cooperation and aimed at improving social inclusion, education and support for frail people. Show more

Keywords: Frailty, context-awareness, social networks, evolutionary game theory, multiplex networks

DOI: 10.3233/HSM-200930

Citation: Human Systems Management, vol. 40, no. 2, pp. 185-196, 2021

Authors: Hu, Shangui | Hu, Lingyu | Wu, Jinnan | Wang, Guoyin

Article Type: Research Article

Abstract: BACKGROUND: Considerable evidence suggests that social media usage has become an indispensible part of international expatriates’ daily lives. Studies have identified social media usage serves both as a positive and a negative channel to influence international expatriate’s personal development. Nevertheless, there is paucity of literature examining the effects and underlying mechanism through which social media usage impinges on international expatriates’ creativity, especially in cross-cultural settings. OBJECTIVE: To address the gaps, the current research is designed to investigate whether and how social media usage accounts for variance phenomena in international expatriates’ creativity with intervention role of cultural intelligence. …METHODS: A questionnaire survey was conducted at three Chinese public universities with assistance of officials in charge of international education. 248 informative responses were used for testing hypothesis. RESULTS: Research findings suggest that social media usage contributes to international expatriates’ creativity partially through the conduit of peer relationship. Additionally cultural intelligence positively moderates the relationship between social media usage and peer relationship. CONCLUSIONS: As the elite group who make quick responses and efficacious solutions to manage the complexities in such an interconnected world, international expatriates deserve more scholarly attention for their creativity development. The current research examines the mediating role of peer relationship and the role of cultural intelligence moderating the relationship between social media usage and peer relationship. And this paper serves to arouse more scholarly attention to apply interdisciplinary analytics approaches to investigate how to develop international expatriate’s creativity in complicated cross-cultural settings. Show more

Keywords: Social media usage, international expatriates, creativity, peer relationship, cultural intelligence

DOI: 10.3233/HSM-200965

Citation: Human Systems Management, vol. 40, no. 2, pp. 197-209, 2021

Authors: Su, Xin | Niu, Mingzi

Article Type: Research Article

Abstract: BACKGROUND: Online reviews, as an important way for consumers to understand product information, have an important impact on consumers’ online shopping decisions. A lot of useful explorations have been made on the role of online reviews in existing empirical research, but the interaction between online reviews and its subdivided dimensions have not been explored. OBJECTIVE: Based on the two-step flow theory, this article aims to explore the impact of online review valence, review volume, and their interactions on online sales, focusing on the question of what are the factors that influence customer purchase decisions and what is the …moderating effect of popular reviews on review valence. METHODS: Empirical analysis was done by tracking the product information and online sales data of mobile phone products and laptops in search goods category on the Amazon.cn website. RESULTS/CONCLUSION: The research results found that: (1) in terms of review valence, the average score significantly promotes online sales, and negative word-of-mouth significantly decreases online sales; (2) as for review volume, the number of total reviews and popular reviews have significantly promote online sales; (3) regarding the interactions between the review valence and review volume, popular reviews significantly enhance the impact of review valence on online sales, playing a complementary effect for review valence. Show more

Keywords: Online review, opinion leader, popular comment, online sales, search goods

DOI: 10.3233/HSM-200868

Citation: Human Systems Management, vol. 40, no. 2, pp. 211-222, 2021

Authors: Tariq, Anum | Tanveer, Yasir

Article Type: Research Article

Abstract: BACKGROUND: The proliferation of ICT has transformed customers’ buying patterns. The organic consumption patterns based on online consumers’ reviews were reviewed through moderated mediation model. This research paper examines the mediating role of consumer attitude in the relationship between online consumers’ reviews and organic consumption. It further examines, if perceived irritation moderates this effect. METHODS: Data were collected from 287 respondents who were experienced in online buying of organic products. Applied the PROCESS macros in IBM SPSS Statistics 23 to assess latent hypothesized relationships. IMPLICATIONS: These results have urged marketers to reconsider their strategies to treat …modern consumers and scheming more artistic web pages braced with social feedback mechanism to stream organic consumption. CONCLUSIONS: The results supported that online consumers’ reviews positively influences organic consumption of Chinese. However, this effect is stronger when perceived irritation of webpages is low. Show more

Keywords: Online consumers’ reviews, perceived irritation, consumer attitude, and organic consumption

DOI: 10.3233/HSM-200913

Citation: Human Systems Management, vol. 40, no. 2, pp. 223-234, 2021

Authors: Ghosh, Susmita | Muduli, Ashutosh | Pingle, Sameer

Article Type: Research Article

Abstract: BACKGROUND: The complexity and dynamism involved in the current business environment requires agile workforce. Workforce agility requires learning agility which is the capability to acquire knowledge willingly, quickly and effectively. Promoting learning agility requires organisations to explore and identify facilitator or barriers for higher performance. In this context, organisational culture and E learning technology may play an important role to promote learning agility for better performance. OBJECTIVE: The study aims to investigate the role of culture and e-learning technology on learning agility. In detail, the research examines the relationship between learning agility and outcome. Further, the research also …seeks to examine the mediating relationship of culture and e-learning between learning agility and outcome. METHODS: The survey-based research has been designed following validated survey instruments. Data collected from 776 executives across all levels has been analysed using structural equational modelling using IBM AMOS software. RESULTS: The result proved learning agility significantly related with outcome. Secondly, culture and e learning technology mediate between learning agility and outcome. The result suggests organisations to nurture suitable culture and adopt e-learning technology to facilitate effective learning agility. CONCLUSIONS: Learning agility is critical for making workforce and business agile. The unpredictable and complex business environment can be managed through agile learners. Organisations need to nurture and adopt suitable culture and technology for better performance. Show more

Keywords: Learning agility, culture, e-learning technology, individual outcome, organisational outcome

DOI: 10.3233/HSM-201028

Citation: Human Systems Management, vol. 40, no. 2, pp. 235-248, 2021

Authors: Rathnayake, Chamil | Winter, Jenifer Sunrise

Article Type: Research Article

Abstract: BACKGROUND: The rise of social media has resulted in a dramatic change in citizen engagement in political processes. This raises the question of whether affordances of social network sites motivate alternative politics more than more conventional form of political engagement. OBJECTIVE: 1) identify differences in social media uses and gratifications among four political personality types (i.e., potential dissidents, allegiants, subordinates, and the alienated), and 2) examine the extent to which political personality types can be discerned using social media uses and gratifications. METHODS: 313 United States citizens above the age of 18 completed a survey using …the revised MAIN model scale to measure social media uses and gratifications. Subjects were categorised into political personality types based on the Gamson Hypothesis and Paige’s conceptualisation of actor types. We developed a multinomial logistic regression model to examine the relationship between predictors (uses and gratifications) and political personality types. RESULTS: Potential allegiants and dissidents are driven by a similar set of social media uses and gratifications as opposed to political subordinates and the alienated. CONCLUSION: Social media can provide more gratifications for potential dissidents and allegiants, ‘favouring’ personality types with high political efficacy. Show more

Keywords: Social media, uses and gratifications, uses and grats 2.0, affordances, dissidents, allegiant

DOI: 10.3233/HSM-200888

Citation: Human Systems Management, vol. 40, no. 2, pp. 249-263, 2021

Authors: Shirish, Anuragini

Article Type: Research Article

Abstract: BACKGROUND: ICT based mobile working gives organizational flexibility, productivity and performance but at the same time it can lead to techno-stress and technostrain perceptions. A high level of technostrain amongst ICT-based mobile workers would impact their well-being, leading to lesser than expected gains from such organizational ICT investments. Given this paradox, we examine the actual transactional and relational stressor-strain coping response processes in this novel context. OBJECTIVE: The broad research aim of this paper is to explain the relative importance of the cognitive and affective processes used amongst ICT-based mobile workers when coping with technostressors. METHODS: …Specifically, based on technology frames literature, we develop dual-path serial mediation models, showing the relationships between technostress-technostrain via two processes: (a) the primary cognitive appraisal process mobilization (threat/opportunity technology frame) and (b) the secondary affective resource process mobilization (affect towards ICT use) to account for technostrain perceptions. We use survey data from 165 ICT-based mobile managers from diverse work settings to empirically confirm the theorized models. RESULTS/CONCLUSIONS: A predominant cognitive ‘threat frames’ leads to increase in technostrain, which decreases if ‘affective resource’ is available for coping. This relationship is inverse in the case of ‘opportunity frames’ path, as technostrain perceptions decreases with and without affective resource mobilization. Implications to theory, practice and methods are also discussed. Show more

Keywords: Technology frames, transactional model of stress and coping, technostressor, technostrain, affect towards ICT use, strain, employee experience, digital transformation, human resource management, digital technologies, mobile worker, new ways of working, coping, serial mediation, dual path mediation, PLS, structural equation modelling.

DOI: 10.3233/HSM-200979

Citation: Human Systems Management, vol. 40, no. 2, pp. 265-285, 2021