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Help

Need help? 

Please note that with the acquisition of the IOS Press portfolio by Sage Publishing, customers should follow these contact guidelines depending on their subscription year or type of query: 

  • - For 2024 subscriptions and access questions, please fill in our contact form. You may also consult our  Frequently Asked Questions (FAQ) pdf  for instructions on how to navigate this site and the SAMS subscriber services. 

- For 2025 subscription and access questions, please contact Sage Publishing at onlinesupport@sagepub.co.uk. Please also review our informational landing page which includes links to pricing, FAQs and other important information. 

Where can I learn more about the APCs and publication fees for the IOS Press journals?   

For IOS Press hybrid journals, the hybrid open access (OA) and publication fee information is available on their current journal homepages (please see https://content.iospress.com/journals). From 2025, the journals that offer hybrid OA will be added to our Sage Choice price list https://www.sagepub.com/sage-choice.  You will also find additional resources and information on the Sage Open Access Portal as well as through our Pay to Publish FAQs.  

For IOS Press Gold OA journal APCs, APC information is available on their current journal home pages (please see https://content.iospress.com/journals). From 2025 the Gold open access journals and their APCs will be added to Sage Gold APC price list https://www.sagepub.com/gold-open-access-apcs. You will also find additional resources and information on the Sage Open Access Portal. 

Access

Access through IP recognition
If your institution has access via IP, your IP address will be recognized and you can access our journals via your institution’s network. 

Access through username and password (including admin accounts)
You have received a notification email that includes your username and temporary password with which you can reactivate your account. You don’t need to register again.

Please note that there are two login environments:
- one for personalization accounts (to set up alerts) through http://content.iospress.com
- one for institutional admin accounts for subscriber services on http://subs.sams.ios.semcs.net

Access problems? Just contact us through iospress.com/contact with your details (name, institution, email address associated with the account, which subscription/package).

Statistics

IMPORTANT: with the transition of the IOS Press journals to the Sage Journals platform, historical usage reports will need to be acquired through IOS Press Customer Service.

Contact us through iospress.com/contact if you have any questions or need help obtaining your usage statistics.

IP ranges

Please note the following timelines if you need to update your IP ranges: 

Prior to December 31, 2024 – IP change requests can be sent through iospress.com/contact. 

From January 1, 2025, onwards, IP change requests should be sent to Sage at IPupdates@sagepub.com. 

Please note that we can only accept specific IP addresses or ranges. To prevent IP identification errors, general IP addresses containing (*.*.) need to be specified as a range.