Human Systems Management - Volume 38, issue 1

Authors: Khan, Shafaq Naheed | Nicho, Mathew | Takruri, Haifa | Maamar, Zakaria | Kamoun, Faouzi

Article Type: Research Article

Abstract: The widespread use of cloud computing (CC) has brought to the forefront information technology (IT) governance issues, rendering the lack of expertise in handling CC-based IT controls a major challenge for business enterprises and other societal organizations. In the cloud-computing context, this study identifies and ranks the determinants of role assigning and taking by IT people. The study’s integrative research links CC and IT governance to humane arrangements, as it validates and ranks role assigning and taking components through in-depth interviews with twelve IT decision-makers and forty-four Information Systems Audit and Control Association (ISACA) members, engaged as panelists in a …Delphi technique implementation. The empirical results recognize skills and competencies as prioritized determinants of IT controls, while IT security, risk and compliance emerge as capabilities crucial to evaluate and manage CC service providers. Despite the study’s generalizability limitations, its findings highlight future research paths and provide practical guidelines toward the high technology of open-market IT self-governance. The latter entails the humane flows of collegial control and responsibility, as opposed to the inhumane flows of authority and power, under the sequestered technique of the bureaucratically-hierarchized IT hetero-governance. Show more

Keywords: Cloud computing IT controls, role assignment, role taking components, cloud computing governance

DOI: 10.3233/HSM-180336

Citation: Human Systems Management, vol. 38, no. 1, pp. 1-27, 2019

Authors: Yasmeen, Humaira | Wang, Ying | Zameer, Hashim | Waheed, Abdul

Article Type: Research Article

Abstract: This article expands current knowledge by assessing how customer knowledge management influence services innovation capability and what is the reciprocal effect of innovation capability on particular dimensions of customer knowledge management. Unexplored in earlier studies, the article has developed a list of hypothesis through an extensive literature survey, hypothesis were empirically tested, with survey data collected from 319 managerial employees. The results show that knowledge about customers, knowledge for customers, knowledge from customers and knowledge co-created with customers significantly influences service-innovation capability. Yet knowledge from customers appears to have a most powerful effect on innovation capability. The results from reciprocal …causation show that innovation capability has significant impact upon all selected dimensions of customer knowledge management. But, the most power influence is found upon knowledge for customers. The article concludes with the study’s qualifications, plus it offers pivotal recommendations for both practitioners and future-research directions. Show more

Keywords: Customer knowledge management, innovation capability, services, success

DOI: 10.3233/HSM-180388

Citation: Human Systems Management, vol. 38, no. 1, pp. 29-41, 2019

Authors: Wang, Xiaoli | Wang, Xincheng | Liu, Xiaoxue

Article Type: Research Article

Abstract: In this study, job mobility refers to situations wherein Chinese migrant construction workers frequently change employers, plausibly a principal cause of quality defects, work-safety hazards and poor performance, within the construction-business reality. The study examines job mobility in terms of migrant construction worker willingness to change employers. Gleaned from a field survey and by using a logistic-regression model, a total of 531 questionnaires are assessed, revealing how work tenure, education, daily wages, job-hunting channels, number of workmates, and employment contracts might relate to construction worker alacrity to change jobs. Daily wages and work tenure appear to make the greatest contribution …to migrant worker willingness to change jobs, while the effects of employment contract and education seem to be minimal. Despite its limitations, the study offers future research directions and policymaking recommendations toward relieving the informal termination of migrant construction workers in China. Show more

Keywords: Migrant construction worker, job mobility, willingness, individual aspects, Chinese construction sector

DOI: 10.3233/HSM-18310

Citation: Human Systems Management, vol. 38, no. 1, pp. 43-54, 2019

Authors: Khan, Sher Zaman | Yang, Qing | Khan, Najib Ullah | Waheed, Abdul

Article Type: Research Article

Abstract: This study investigates entrepreneurship posture and new-venture performance in Pakistan, by assessing the impact on the performance of newly-established ventures, of two major constructs: entrepreneurial predisposedness, including its dimensions of innovativeness, proactivity and risk taking, and entrepreneurial motivation. The research model and its pertinent hypotheses are tested through structural equation modeling, applied on the data gleaned from 408 small and medium enterprises (SMEs) upstarts. The results show that two entrepreneurial-predisposedness dimensions, i.e., proactivity and risk taking, might have a significant positive effect on new-venture performance, with innovativeness showing an insignificant positive effect. Entrepreneurial motivation also seems to have a significant …positive effect on new-venture performance. Despite its limitations, the study contends that uplifting the entrepreneurial motivation and predisposedness of SMEs upstart owners, partners and managers will enhance new-venture performance in Pakistan, while also discussed are implications for future research and practice. Show more

Keywords: Entrepreneurship posture, new venture performance, entrepreneurial predisposedness, entrepreneurial motivation, small and medium enterprises (SMEs)

DOI: 10.3233/HSM-180345

Citation: Human Systems Management, vol. 38, no. 1, pp. 55-72, 2019

Authors: Hamidizadeh, Ali | Mohammadnezhad Fadardi, Mansoureh

Article Type: Research Article

Abstract: The brand of a university as an employer entails its particular identity or image as an academic institution. Often looked at as an asset, the brand of a university determines its reputation as an employer among current and future employees. This study assesses how the employer brand of the University of Tehran affects this academic institution’s capability to attract, to retain and to inspire its current and future faculty members. Current faculty responses are seen as internal consequences, while the potential faculty responses are pegged as the academic institution’s external moments. Based on 308 electronic questionnaires distributed among the study …participants, an employer-brand conceptual model was analyzed according to the data gleaned from 86 current faculty members and 222 students. The results show that the brand of a university as an employer might have a significant effect on an academic institution’s internal and external consequences, regarding organizational commitment and employee retention, yet no significant relation was established between job satisfaction and employee productivity. Despite the study’s limitations, the article offers future-research directions as well as policymaking recommendations. Show more

Keywords: Employer brand, employer brand attractiveness, attraction, retention, employee productivity

DOI: 10.3233/HSM-180377

Citation: Human Systems Management, vol. 38, no. 1, pp. 73-86, 2019

Authors: Farrokhi, Mojtaba | Nasr Isfahani, Ali | Safari, Ali

Article Type: Research Article

Abstract: Based on a study of Isfahan’s Mobarake Steel Company in Iran, this article presents a framework for viable environmental-sustainability or ‘green’ education and training. The study used an admixture of qualitative and quantitative methods, with twenty managers and steel experts interviewed, and the proposed framework quantified and ratified by means of structural equation modeling. A survey helped collect quantitative data, gleaned from 440 employees and managers. The survey was tested for its external validity, while Cronbach’s alpha coefficient allowed assessing its internal consistency. The quantitative results show the need to prioritize cultivating an environmental-sustainability culture, and building a prerequisite infrastructure …that both supports and is supported by the effective and efficient implementation of green education and training. To render environmental-sustainability education-and-training programs viable, their design must be grounded in situation-specific frameworks that reflect the work entailed in protecting nature. The qualitative results show that such programs must also be: co-aligned with the intentionality of human-development resources, kept up to date and synchronized with international environmental-sustainability standards. Besides the study’s qualifications, also tentatively explored are a few policymaking guidelines and future research directions. Show more

Keywords: Training, green education and training, resources for human development

DOI: 10.3233/HSM-17203

Citation: Human Systems Management, vol. 38, no. 1, pp. 87-97, 2019