Human Systems Management - Volume 32, issue 3

Authors: Blahová, Michaela | Zelený, Milan

Article Type: Research Article

Abstract: The article deals with an effective strategic action within a company in the 21st century – the ability to cope with changing demands without losing focus and anticipating changes before they arise. It aims to create a dynamic performance framework based on the utilization of synergy effects of selected European and Asian management systems (Bata Management System, Japanese Management System and Amoeba Management System). The framework integrates basic elements that enable every aspect of the company (people, processes and systems, innovations, finance, social responsibility and ecology) to be monitored. Special emphasis is put on customers and innovations as a fundamental …basis of competitiveness for firms while continually improving the quality of processes and products. Mutual synergy effects of these elements shall ensure fast communication, build lasting value not only for the company, but also for customers and employees and improve corporate performance and efficiency. All perspectives are fully integrated with each other and create a framework that is periodical, dynamic and competitive and that is able to withstand irrelevant disturbances and that is at the same time responsive to relevant changes. Show more

Keywords: Strategy, synergy, Bata management system, Japanese management system, Amoeba management system, framework

DOI: 10.3233/HSM-130792

Citation: Human Systems Management, vol. 32, no. 3, pp. 155-170, 2013

Authors: Wang, Mei-Ling

Article Type: Research Article

Abstract: Based on the theory of organizational socialization, the present study evaluates the effect of learning climate on salespeople's adaptive selling behaviors by reviewing and incorporating their knowledge of customers. The study also explores the mediating role of customer knowledge for learning climate and adaptive selling behaviors. A total of 350 salespeople in 35 consumer electronics and appliances stores located in Taiwan were analyzed using hierarchical linear modeling (HLM), producing results that support the proposed model. More specifically, learning climate was positively related to customer knowledge and adaptive selling behaviors, and customer knowledge was directly related to adaptive selling behaviors. In …addition, learning climate was associated with adaptive selling behaviors through customer knowledge. These findings highlight the importance of enhancing the learning climate and salespeople's customer knowledge to enable retailing organizations to improve salespeople's adaptive selling behaviors. Show more

Keywords: Learning climate, customer knowledge, adaptive selling behaviors, hierarchical linear modeling

DOI: 10.3233/HSM-130793

Citation: Human Systems Management, vol. 32, no. 3, pp. 171-180, 2013

Authors: Yang, Inju

Article Type: Research Article

Abstract: This paper presents an integrated view of the formation of teams by examining individuals' emotions in relation to trust in the context of identity and exchange. We recognize the importance of trust within a team, especially in the process of team formation. By looking at the issue of trust within a framework of social exchange and identity, this paper provides an extensive view of the psychological aspects of team formation and development, from assignment to a team at the beginning, to evolving into a cooperative team on the one hand, or into a non-cooperative team on the other. Most newly …formed teams somehow function despite the fact that the members are strangers to each other, however some of them regress into non-functioning teams as members become familiar with each other i.e. the team working status is worse than when the team started. We argue that emotions are crucial in defining the direction of team development to either the functional or dysfunctional side by influencing formation of affect based trust (or distrust). Identity as a mental framework and exchange as behavioral interaction are important to understanding the affective experience of individuals within a team. Show more

Keywords: Team formation, trust, exchange, identity, emotions

DOI: 10.3233/HSM-130794

Citation: Human Systems Management, vol. 32, no. 3, pp. 181-197, 2013

Authors: Jawadi, Nabila | Daassi, Mohamed | Favier, Marc | Kalika, Michel

Article Type: Research Article

Abstract: E-leadership has emerged in virtual team literature as an important determinant of relationship building. However, the way e-leaders develop high quality relationship between virtual team members is little understood. The purpose of this paper is to identify the key roles that enable virtual team leaders to build high-quality exchanges with their team members. We draw on the behavioral complexity theory to analyze the roles played by e-leaders, which help them to develop effective leader-member exchanges (LMX). We draw up a research model to explain how e-leaders build cooperative and collaborative relationships through social-related and work-related activities. We then test the …research model using a large survey of 193 virtual team members. Our findings show that, except for internal process roles (coordination and monitoring), open systems roles, roles of rational pursuit of goals and human relation roles have a significant positive effect on LMX. Show more

Keywords: Virtual teams, behavioral complexity theory, LMX theory, e-leaders' roles

DOI: 10.3233/HSM-130791

Citation: Human Systems Management, vol. 32, no. 3, pp. 199-211, 2013

Authors: Matthews, Candice

Article Type: Book Review

DOI: 10.3233/HSM-130795

Citation: Human Systems Management, vol. 32, no. 3, pp. 213-215, 2013