Human Systems Management - Volume 43, issue 2

Authors: Srividya, Nadindla

Article Type: Editorial

DOI: 10.3233/HSM-249001

Citation: Human Systems Management, vol. 43, no. 2, pp. 137-138, 2024

Authors: Kaur, Amandeep | Bahl, Pooja | Malik, Garima

Article Type: Research Article

Abstract: BACKGROUND: Using innovative and creative marketing promotional techniques for the children food items along with freebies with eco-friendly or sustainable toys which attract them to consume foods that are not particularly good for health is the area of research which is most concerning these days considering the United Nations Sustainable development goals of Good well-being and responsible productions and consumption. OBJECTIVE: This paper is intended to explore and analyze the effectiveness of the innovative marketing techniques like the use of sustainable toys, tattoos, and stickers employed as toys with food by leading FMCG companies in India for influencing …children behavior. METHODS: This research presents the results of in-depth interviews conducted and participants’ were selected through quota sampling from working mothers, non-working mothers, and other non-working mothers with full-time maid support. Grounded theory and inductive approach were used in the study. RESULTS: Five themes were evident across all the groups of mothers’ with respect to toys with food. Results showed that the themes underlying the gift in food for kids are portrayal of snacking, exaggerating the claims, enriching the moods, ameliorate the popularity and denigration of core foods. So, the results suggested that toys even though sustainable in nature with food marketing negatively affect the child behavior and health of kids. CONCLUSION: The study suggested that toys with food strategy can positively be presented /deliver a message to kids and companies can use healthy food items with these eco-friendly premiums which would benefit both the parties. The paper presents the concepts and themes that present the understanding of the mothers’ perspective of toys with food offered by companies in Indian perspective. Show more

Keywords: Thematic analysis, induction approach, sustainable toys with food

DOI: 10.3233/HSM-220121

Citation: Human Systems Management, vol. 43, no. 2, pp. 139-147, 2024

Authors: Marta, M. Sandi | Anggara, Sahya | Yuniarsih, Tjutju | Sobandi, A.

Article Type: Research Article

Abstract: BACKGROUND: Strategic planning is very important in achieving sustainable organizational performance. Therefore, leaders need to pay attention to their planning by considering the conditions they face. OBJECTIVE: This study aims to investigate the relationship between strategic planning and performance with organizational trust as a mediator and pandemic planning as a moderator. METHODS: A survey technique was used to obtain cross-sectional data on 227 food business leaders (restaurants and cafes). Furthermore, the data were analyzed using Hayes Process Macro models 4 and 8 to answer the research hypothesis. RESULTS: The results showed that strategic planning …had a positive effect on organizational trust and performance. Moreover, the relationship between strategic planning and performance was mediated by organizational trust and moderated by pandemic planning. However, pandemic planning was not proven as the moderator on the relationship between strategic planning and organizational trust. CONCLUSIONS: This study contributes to the performance of the food business by relating strategic planning, pandemic planning, and trust as the drivers of organizational sustainability. Moreover, the findings have implications for leaders that the interaction of pandemic planning needs to be considered in efforts to improve organizational performance during the COVID-19 period. Show more

Keywords: Strategic planning, pandemic planning, organizational trust, organizational performance, food business

DOI: 10.3233/HSM-220145

Citation: Human Systems Management, vol. 43, no. 2, pp. 149-164, 2024

Authors: Sreedhar, Volety Naga | Nayak, Parameswar

Article Type: Research Article

Abstract: BACKGROUND: Inequality in India is quite a common phenomenon, the same is intertwined with social stratification and cultural influences. In a classical Indian setup, occupations are driven by social structure. Discrimination in the workplace in India is primarily also the result of structural inequalities. Organizations today are facing challenges in blending different cultures. This study gathered the views of Diversity, Equity and Inclusion (DEI) implementors and identified the high-impact processes that helped them to advance their work. OBJECTIVE: The primary objective of this study is to understand the high-impact practices which are being followed by employees implementing DEI …in Indian organizations and how the leadership is helping them in driving DEI in their organizations. METHOD: To achieve the stated objective, this study used a semi-structured interview technique that involves asking participants a set of questions and following them up with probe questions to further explore their responses. This interview’s target group involves executives currently engaged in DEI implementation activities. The interview questions are based on the research instrument, a modified version of the Museus Context Culturally Engaging Campus Environment (CECE) model. A purposeful snowball sampling technique with predefined criteria was used for sample selection. The semi-structured interview transcripts were open-coded to derive code lists which then were axially coded for the identification of various themes. RESULTS: The study found that employee hiring & retention, engaging and supporting relationships, culturally relevant and responsive programs. and transformation framework are the four dominant high-impact practices which have significantly helped Indian organizations in implementing and advancing DEI initiatives in their organizations. CONCLUSIONS: By identifying the high-impact practices that helped Indian organizations in implementing DEI initiatives this study adds to the current body of knowledge in workplace diversity research. This study helps policymakers and other stakeholders in promoting, supporting and sustaining DEI initiatives, which now form a part of mandatory ESG (Environmental, Social, and Corporate Governance) reporting to be done by the top 1000 listed companies, Furthermore, entrepreneurs and practitioners can utilize the finding of the study as a guide. Show more

Keywords: DEI, diversity, equity, inclusion, human resource management, ESG reporting, Indian organizations

DOI: 10.3233/HSM-220143

Citation: Human Systems Management, vol. 43, no. 2, pp. 165-180, 2024

Authors: Widagdo, Suwignyo | Handayani, Yuniorita Indah | Prastyowati, Agustin Hari | Rachmawati, Lia | Dimyati, Muhaimin | Amalia, Sofi

Article Type: Research Article

Abstract: BACKGROUND: Many customers often complain about Indihome facilities, causing dissatisfaction with the service of Indihome products at PT. Telkom. OBJECTIVE: This study examines physical evidence, reliability, responsiveness, assurance, and empathy on customer satisfaction at PT. Telkom. METHODS: This study uses quantitative research with a population of all Indihome customers who make complaints or make payment transactions at PT. Telkom. RESULTS: Based on the study results, service quality, as seen from the variables of physical evidence, reliability, responsiveness, assurance, and empathy, significantly influences customer satisfaction in Indihome PT. Telkom. This study found that reliability and …empathy affect Indihome customer satisfaction. Meanwhile, physical evidence, responsiveness, and guarantees do not affect Indihome customer satisfaction. Reliability and empathy are the five service quality variables with the most dominant influence. CONCLUSIONS: The results of this study can be used as input for PT. Telkom retains and attracts new customers by maintaining quality, reliability, and empathy. Customers feel that Telkom employees deliver products clearly and in detail and do not discriminate between customers, even though sometimes service completion could be more timely. Show more

Keywords: Reliability, empathy, customer satisfaction, service quality

DOI: 10.3233/HSM-230003

Citation: Human Systems Management, vol. 43, no. 2, pp. 181-194, 2024

Authors: Abu Orabi, Tareq | Abu Alfalayeh, Ghaith | Alhyasat, Wael Basheer Abdul Kareem | Ababne, Ahmad | Alkhawaldah, Reyad | Qteishat, Mazen

Article Type: Review Article

Abstract: BACKGROUND: The effectiveness of the paper’s bibliometric analysis and systematic assessment of change management research in administrative and technological studies may open the way for more study in this field. This study may be the first of its type, and its findings will be useful to other academics working in the subject of change management. OBJECTIVE: The goal of this literature study is to identify essential ideas that might influence change management and to lay the groundwork for future research in change management that uses bibliometric analysis. The evaluation determines the most important and frequently used terms connected …with change management. METHODS: The method used in this study is a systematic review of change management publications from Web of Science. RESULTS: The most often used terms in change management research, according to the survey, were Leadership, Organizational Change, Organizational Development, Organizational Culture, Performance, Innovation, Framework, Technology, and Transformation. Change management papers were mostly published in the United States, China, Pakistan, Germany, Australia, and Finland. IMPLICATIONS: The study’s findings may be used to generate articles on change management in the market discipline, notably in the domains of business and technology. Show more

Keywords: Change management, business organization, Vosviewer, biblioshiny, bibliometric analysis

DOI: 10.3233/HSM-230031

Citation: Human Systems Management, vol. 43, no. 2, pp. 195-213, 2024

Authors: Mittal, Ella | Rani, Tamanna

Article Type: Research Article

Abstract: BACKGROUND: In recent years, social media has surged in popularity and affected every facet of people’s lives from the office environment to leisure time by transforming their lifestyles and influencing well-being. OBJECTIVE: The purpose of this study is to investigate the impact of social networking usage on the subjective well-being of users by first determining the key gratifications that motivate them to use social networking sites by applying the uses and gratification theory, and then focusing on psychological outcomes such as social capital that affect their subjective well-being. METHOD: The data were collected from 400 students …of reputed universities in North India by adopting a judgemental sampling technique. RESULTS: Results indicated that key gratifications such as entertainment, tension release, personal integration, information seeking, emotional connection and socialization played a significant role in social networking usage. Moreover, social networking usage had a significant impact on bonding social capital, bridging social capital and subjective wellbeing. Furthermore, results showed that bonding social capital, and bridging social capital could significantly mediate the relationship between social networking usage and subjective well-being. CONCLUSIONS: Social networking usage has the potential to promote social capital and subjective well-being by addressing the fundamental needs of users in life. Show more

Keywords: Bonding social capital, bridging social capital, social networking sites, subjective well-being

DOI: 10.3233/HSM-220132

Citation: Human Systems Management, vol. 43, no. 2, pp. 215-233, 2024

Authors: Soomro, Shuaib Ahmed | Ali, Akhtiar | Nabi, Agha Amad | Soomro, Suhaib Ahmed

Article Type: Research Article

Abstract: BACKGROUND: Due to the COVID-19 pandemic, many employees lost their jobs. At the same time, millions of individuals have been forced to relocate because of a “new normal, “ which requires them to work from home offices. Working from home poses difficulties for employees whose employers do not provide appropriate support to their home workplaces. Hence, it significantly affected employee performance and organizations. OBJECTIVE: This study utilizes stress theories to evaluate perceived job insecurity and perceived employability during COVID-19. The research examined perceived job insecurity and the resulting work stress, which led to adverse work outcomes. …METHODS: The authors collected information from two multinational corporations and gathered longitudinal data in two waves. The authors used hierarchical regression for our data analysis. RESULTS: The findings indicated a substantial positive relationship between perceived job insecurity and work stress. Job insecurity in working environment has also increased, adversely affecting employee productivity. It follows from the moderated mediation analysis that perceived employability significantly impacts indirectly on work stress and outcomes. CONCLUSION: This study expands our knowledge and adds to the literature on workplace stress theories regarding COVID-19. Show more

Keywords: Perceived employability (PE), perceived job insecurity, employability skills, job satisfaction (JS), COVID-19, organizational commitment (OC)

DOI: 10.3233/HSM-230033

Citation: Human Systems Management, vol. 43, no. 2, pp. 235-247, 2024

Authors: Rakte, Jijabai B. | Nanda, Satyajeet | Dateer, Ramesh B.

Article Type: Research Article

Abstract: BACKGROUND: The history of Total Quality Management (TQM) presents a broad overview of the processes used to make things perfect in this imperfect world. The concept of TQM strategy in biochemical industries highlightsnumerous ways to use “quality” as a tool for improvement in the real work environment during the actual execution of work. A sustainable and effective quality management policy with specific missions and objectives mightlead to the achievement of a productive outcome in biochemical industry. OBJECTIVE: This study focused to examine the variation in understanding of TQM in the biochemical Industry and its correlation with other aspects …of organizational improvement. To study the impact of TQM on a sustainability aspects of biochemical organizations by framing an appropriate synthetic model. METHODS: The strategic to setup a ‘hard’ and ‘soft’ TQM principles was used for effective TQM implementation. In addition, individually developed methods of TQM quality award models were implemented in a wide range of industries. RESULTS: This study reveals that, a significant number of biochemical industries recognize that sustainable business strategies and successful implementation of TQM practices lead to new opportunities and improves results in the economical and sustainable development. CONCLUSION: Appropriate policy-making strategies and TQM are critically important ingredient for organizational growth. The implementation of TQM in biochemical industries is important for the overall growth of the organization and employees. Show more

Keywords: Total quality management, policy making, sustainability, biochemical industries, organizational growth

DOI: 10.3233/HSM-220146

Citation: Human Systems Management, vol. 43, no. 2, pp. 249-261, 2024