Affiliations: [a] Tel Aviv University, Ramat-Aviv, Tel Aviv, Israel | [b] Graduate School of Business Administration, New York University, 100 Trinity Place, New York, NY 10006, USA
Abstract: Microcomputers are being used extensively for business purposes. This use has created new jobs and careers for microcomputer support personnel. Definitions of three new positions: the microcomputer support person, the microcomputer-manager, and the super-user are presented, along with their selection, training and career needs. Additionally, suggestions for where to locate the micro support function are made. This paper may be used by researchers and practitioners as a source of questions, needing investigation, regarding the microcomputer support function. Further, this paper may serve as an outline for educational and training programs for microcomputer support personnel.
Keywords: Microcomputer personnel, microcomputer managers, super-user, career paths, end-user computing
