Affiliations: [a] The School of Social Work, The Hebrew University, Jerusalem, Israel | [b] The School of Social Work, The University of Michigan, Ann Arbor, MI 48109-1234, USA | [c] The School of Social Work and The School of Business, The University of Michigan, Ann Arbor, MI 48109-1234, USA
Note: [*] Special thanks are given to Dean Harold R. Johnson of the School of Social Work.
Abstract: The board decision making process in two Human Service Organizations was examined through observational methods. Some important difficulties were seen in these processes. Among them were lack of decision, poor timing of decision, swayed focus, and unclear utilization of human energy. The possible reasons for these problems are explored, and some policy implications suggested.
Keywords: Human service organizations, board of directors, decision making, ‘garbage can’ model, resource dependency, management information system, organizational governance, reactive-proactive decision making
