The integration of expert systems in post-industrial organizations

Issue title: Decision Support Systems

Guest editors: Efraim Turban and Paul R. Watkins

Article type: Research Article

Authors: Burbridge Jr., John J. | Friedman, William H.

Affiliations: Management Information Systems, Loyola College, 4501 N. Charles Street, Baltimore, MD 21210-2699 USA

Abstract: During the emerging information age, organizations will have to adopt improved decision-group technologies and structures. One such technology will be expert systems. The purpose of this paper is to present a framework to ascertain the applicability of an expert system to a particular decision area. Attributes such as quality of a decision, the structure of a problem and the necessary expertise and information influence this decision. Before this framework is presented, issues concerning the ability of an organization to assimilate such a technology and transfer that technology throughout are discussed.

Keywords: Expert systems, post-industrial organizations, artificial intelligence, decision areas, organizational readiness

DOI: 10.3233/HSM-1987-7106

Journal: Human Systems Management, vol. 7, no. 1, pp. 41-48, 1987