Affiliations: Department of Information Systems and Decision Sciences, College of Business and Technology, Western Illinois University, Macomb, IL 61455, USA
Correspondence:
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Corresponding author: In Lee, PhD, Department of Information Systems and Decision Sciences, College of Business and Technology, Western Illinois University, Macomb, IL 61455, USA. Tel.: +309 298 1409; Fax: +309 298 1696; E-mail: I-Lee@wiu.edu.
Abstract: This research uses the general theoretical frames of the technology acceptance model (TAM) and SERVQUAL to investigate the constructs that influence job applicants' perceptions of the career web site. We validate and refine the research model and instrument using survey data collected from 233 respondents about their perceptions of the corporate career web sites. Overall, the results show that perceived ease of use, perceived enjoyment, empathy, responsiveness, and reliability positively affect perceived usefulness. Intention to use was significantly influenced by perceived usefulness and attitude. Tangibility was not a significant factor in this model. The implications and limitations of this study are discussed.
Keywords: Technology acceptance model, electronic business, service quality, perceived enjoyment, career web site
