Office automation issues viewed from a multi-perspective systems-based framework

Article type: Research Article

Authors: Sculli, D.^{; *} | Ho, J.K.K.

Affiliations: Department of Industrial and Manufacturing Systems Engineering, University of Hong Kong, Hong Kong

Correspondence: [*] Corresponding author. Fax: +852 2858 6535; E-mail: hreidsc@hkucc.hku.hk.

Abstract: Advances in office automation technology and electronic commerce are expected to transform the present office environment. This transformation will not be gradual and smooth, but it is expected to raise many technical, behavioural, and even ethical issues. This paper presents a multi-perspective systems-based framework developed from the general concepts of systems thinking. The framework is used to examine and explore issues related to office automation. A case example is presented to demonstrate the application of the framework.

Keywords: Office, automation, information, technology, perspectives, system, thinking

DOI: 10.3233/HSM-2001-20203

Journal: Human Systems Management, vol. 20, no. 2, pp. 95-103, 2001