The Groupware Adoption Scale: a measure of employee acceptance

Article type: Research Article

Authors: Kline, Theresa J.B.

Affiliations: Department of Psychology, University of Calgary, 2500 University Dr., NW, Calgary, Alberta T2N 1N4, Canada, Tel.: +1 403 2203469; Fax: +1 403 2828249; E-mail: babbitt@ucalgary.ca

Abstract: The Groupware Adoption Scale was designed to assess the why users of groupware systems are committed to using their systems and why they are not. Six subscales cover the aspects of user acceptance that need to be addressed by any organization wanting to adopt a new groupware system. These six are: Ease of Use, Training, Technical Support, Consultation, Work Needs Met, and System Capabilities. The psychometric properties of the Groupware Adoption Scale were assessed and found to be very good. This scale should be of use to both researchers and practitioners working in the groupware field.

Keywords: Groupware, technology, user acceptance

DOI: 10.3233/HSM-2001-20108

Journal: Human Systems Management, vol. 20, no. 1, pp. 59-62, 2001