Affiliations: [a] CNR URIS, Via Tiburtina 770, Roma, Italy. Tel.: +39 6 49932452 | [b] OMEGADATI Srl, Via Monte Argentario 95, 00010 Tor Lupara, Roma, Italy. Tel./Fax: +39 774 307014
Abstract: The European Quality Promotion Policy (EQPP), presented in the official documents reported in Point N. 2 of this paper, deals with the project promoted by the European Commission (DG III – Industry) for analyzing and defining through 35 history cases the characteristics, the peculiarities and the singularities of the adoption of the Quality System (QS) by European Industries. EQPP includes various studies and analysis processed by different Committees properly appointed by the European Commission in order to reach the promotion policy of the quality, competitiveness, solidarities, employment and work in Europe. Based upon the cumulated work experiences on Quality Systems, herewith are reported some comments and observations to the above mentioned European research documents updated to 1997. Peculiarly, the paper affords the topics regarding the actual dispute on Total Quality Management (TQM) versus Quality Assurance (QA) and Quality Systems (QS) with the aim to surpass and overcome their said complementarity and major interactions. Quality centrality is then analyzed versus others subsystems (environment, safety, security, RAM, ILS, CCM and SE), the importance of some structural quality problems linked to the European Quality House and regarding the instructions, training and the third party certification. Finally, the paper shows the devisioned qualimetry proposal and some quality terminology and language problems.
Keywords: European Quality Promotion Policy (EQPP), Quality System (QS), Quality Assurance (QA), Quality Assurance Management (QAM), Total Quality Management (TQM), European Quality House (EHQ), Accreditation, Certification, Certification Board, Third Party Certification, Training, Qualimetry, Metrology, System Theory, Set Theory, Customer Satisfaction, Stakeholders Satisfaction, Quality Business Model, Small Medium Enterprise, ISO 9000 model, TMQ Awards Models, Quality Awards, Voice of Customer, Voice of Engineer
