Affiliations: [a] Department of Systems, Universidad Autónoma Metropolitana Unidad Azcapotzalco, CDMX, Mexico
| [b] DICIS, Universidad de Guanajuato, GTO, Mexico
Correspondence:
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Corresponding author. Belém Priego Sánchez, Department of Systems, Universidad Autónoma Metropolitana Unidad Azcapotzalco, Av. San Pablo 180, Col. Reynosa-Tamaulipas, Del. Azcapotzalco, C.P. 02200, CDMX, Mexico. E-mail: belemps@gmail.com.
Abstract: The rise of digital communication systems provides an almost infinite source of information that can be useful to feed classification algorithms, so it makes use of an already categorized collection of opinions of the social network Twitter for the formation and generation of a model of classification of short texts; which aims to categorize the emotional tone found in an author’s Spanish-language digital text. In addition, linguistic, lexicographic and opinion mining computational tools are used to implement a series of methods that allow to automatically finding coincidences or orientations that allow determining the polarity of sentences and categorize them as positive, negative or neutral considering their lemmas. The results obtained from the analysis of emotions and polarity of this project, on the test phrases allow to observe a direct relationship between the categorized emotional tone and it is positive, negative or neutral classification, which allows to provide additional information to know the intention that the author had when he created the sentence. Determining these characteristics can be useful as a consistent information objective that can be leveraged by sectors where the prevalence of a product or service depends on user opinion, product rating or turns with satisfaction metrics.
