Searching for just a few words should be enough to get started. If you need to make more complex queries, use the tips below to guide you.
Issue title: Special section: Recent trends, Challenges and Applications in Cognitive Computing for Intelligent Systems
Guest editors: Vijayakumar Varadarajan, Piet Kommers, Vincenzo Piuri and V. Subramaniyaswamy
Article type: Research Article
Authors: Dayal, Rasbiharia | Vijayakumar, V.b | Kushwaha, Rahul Chandrac | Kumar, Abhishekd; * | Ambeth Kumar, V. D.e | Kumar, Ankitf
Affiliations: [a] School of Computer Science & Engineering, Poornima University, Jaipur | [b] School of Computer Science and Engineering, The University of New South Wales, Australia. | [c] School of Computer Science & Engineering, Poornima University, Jaipur & i-nurture, Bangalore, India | [d] Department of Computer Science, Banaras Hindu University, India | [e] Panimalar Engineering College, Anna University, Chennai, India | [f] Department of Computer Science, Swami Keshvanand Institute of Technology, Jaipur
Correspondence: [*] Corresponding author. Abhishek Kumar, Department of Computer Science, Banaras Hindu University, India. E-mails: abhishek.maacindia@gmail.com, abhishekryan@bhu.ac.in.
Abstract: This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL certifications. Service automation is widely regarded as the usefulness and improves service guarantee. One of the most useful features of automation services is that the process will run the same way every time. Such precision in the execution of repetitive executions is virtually impossible when it comes to human labor. Therefore, the automation is the best way to improve the efficiency of the service provider and the next steps of the process.
Keywords: ITIL V3, IT service management, adoption, ITSM, ITC
DOI: 10.3233/JIFS-189131
Journal: Journal of Intelligent & Fuzzy Systems, vol. 39, no. 6, pp. 8091-8102, 2020
IOS Press, Inc.
6751 Tepper Drive
Clifton, VA 20124
USA
Tel: +1 703 830 6300
Fax: +1 703 830 2300
sales@iospress.com
For editorial issues, like the status of your submitted paper or proposals, write to editorial@iospress.nl
IOS Press
Nieuwe Hemweg 6B
1013 BG Amsterdam
The Netherlands
Tel: +31 20 688 3355
Fax: +31 20 687 0091
info@iospress.nl
For editorial issues, permissions, book requests, submissions and proceedings, contact the Amsterdam office info@iospress.nl
Inspirees International (China Office)
Ciyunsi Beili 207(CapitaLand), Bld 1, 7-901
100025, Beijing
China
Free service line: 400 661 8717
Fax: +86 10 8446 7947
china@iospress.cn
For editorial issues, like the status of your submitted paper or proposals, write to editorial@iospress.nl
如果您在出版方面需要帮助或有任何建, 件至: editorial@iospress.nl