Affiliations: [a] International Bachelor Program in Engineering, Yuan Ze University, Taoyuan, Taiwan
| [b]
Departmentof Industrial Engineering and Management, Yuan Ze University, Taoyuan, Taiwan
| [c]
School of Industrial Engineering and Engineering Management, Mapua University, Manila, Philippines
| [d]
School of Graduate Studies, Mapua University, Manila, Philippines
| [e]
Department of Entrepreneurship, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia
| [f]
Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya, Indonesia
Abstract: BACKGROUND:Improving employee performance has been crucial in different organizations for it reflects the company’s product and service quality. OBJECTIVE:The purpose of this study was to determine the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic. METHODS:The effects of these factors such as communication, empathy, encouragement, growth and rewards to employee performance were analyzed. RESULTS:Structural equation modeling (SEM) revealed that among the five factors, the encouragement, growth, and rewards were found to have a significant effect on employee performance in the engineering and technology department. Surprisingly, communication and empathy were found to have no significant effect to employee performance. CONCLUSIONS:This was the first study that investigated the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic. The results could serve as a guideline for the management under this type of department. The framework could also be helpful for sustaining the elevated performance of the employees in the engineering and technology department.
