Staff perceptions of risk factors for violence and aggression in ambulatory care

Article type: Research Article

Authors: Folgo, Ashley R.^{; *} | Iennaco, Joanne DeSanto

Affiliations: DNP Yale University, Orange, CT, USA

Correspondence: [*] Address for correspondence: Ashley Folgo, Yale University, 400 West Campus Drive, Orange, CT 06477, USA. Tel.: +1 203 785 2389; E-mail: Ashley.Folgo@aya.yale.edu.

Abstract: BACKGROUND:Management of violent acts of patients and their visitors in psychiatric and hospital settings has been studied. However, violence has not yet been addressed in the ambulatory care environment. OBJECTIVE:To identify potential risk factors for patient and visitor violence [PVV] and staff perceptions of the impact of these risk factors in ambulatory care. METHODS:A review of psychiatric inpatient research was conducted examining violence and aggression including risk factors for PVV. Identified risk factors for violence were incorporated into a survey tool and distributed to staff in a community clinic asking for their perception of the impact of these risk factors on aggression in their work environment. RESULTS:Risk factors for violence and aggression were categorized as static or dynamic or as related to characteristics of staff or the environment of care. All of the risk factors were identified as possible contributors to PVV by the staff while items related to substance abuse and the clinic environment were selected by the staff as “highly likely” to contribute to PVV in their setting. CONCLUSIONS:Continued research is needed in this area to better understand risk factors for PVV and develop appropriate safety interventions and crisis training for ambulatory care settings.

Keywords: Workplace violence, safety, outpatient clinics

DOI: 10.3233/WOR-203096

Journal: Work, vol. 65, no. 2, pp. 435-445, 2020