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Issue title: Special Section 1: Ergonomic Practices in Hong Kong
Article type: Research Article
Authors: Or, Calvin | Wong, Katie | Tong, Ellen | Sek, Antonio
Affiliations: Department of Industrial and Manufacturing Systems Engineering, Haking Wong Building, The University of Hong Kong, Pokfulam, Hong Kong, China | Health Informatics Department, The Hong Kong Hospital Authority, Hong Kong, China
Note: [] Corresponding author: Calvin Or, Department of Industrial and Manufacturing, Systems Engineering, The University of Hong Kong, Room 8-7, Haking Wong Building, Pokfulam, Hong Kong, China. Tel.: +852 2859 2587; Fax: +852 2858 6535; E-mail: klor@hku.hk
Abstract: BACKGROUND: Use of electronic medical records (EMR) has the potential to offer quality and safety benefits, but without the adoption of the technology, the benefits will not be realized. OBJECTIVE: This study aimed to identify the factors perceived as relevant by private physicians when considering EMR adoption. METHODS: A qualitative pre-implementation study was conducted using semi-structured, face to face interviews to explore the perspectives of physicians (n=16) operating in private clinics on the factors affecting their adoption of EMR. A multilevel, work system approach and the immersion/crystallization data analysis technique guided the researchers in examining the data, identifying patterns and key themes, and extracting representative quotes to illustrate these themes. RESULTS: The major factors associated with EMR adoption, which relate to the five categories of a work system, were system usefulness; user interface design; technical support; cost; system reliability; the privacy, confidentiality, and security of patient information; physical space in the clinic; data migration process; adverse work-related factors; and the computer and systems skills of physicians. CONCLUSIONS: Pre-implementation identification of factors important to adoption can allow system developers to focus proactively on these factors when developing the system and its implementation strategies, to maximize the likelihood of successful introduction.
Keywords: Health IT adoption, physician, primary care, work system approach
DOI: 10.3233/WOR-131808
Journal: Work, vol. 48, no. 4, pp. 529-538, 2014
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