Affiliations: Pure Information Technology Pvt. Ltd., Pune,
India | Symbiosis Institute of International Business,
Symbiosis International University, Pune, India
Note: [] Address for correspondence: Dr. Rajib Dhar, S/O Mr. K. P. Dhar,
P.A. -55, Kunj Vihar, Chira Chas, P.O.-Bharah (Chas), Dist. Bokaro, Pin:
827013, Jharkhand, India. Tel.: 9431739754; E-mail:
rajiblochandhar2000@gmail.com
Abstract: Objectives: Organizational support relates to an organization's
readiness to reward increased work effort and to meet socio-emotional needs.
This study investigated the various constructs of employees' perceptions of
organizational support in the Indian context, with specific reference to the
information technology (IT) industry. Participants: Thirty six semi-structured interviews were conducted
from three different organizations over a period of four months. The
participants were employed as Project Managers, Team Leaders and Executives in
these organizations operating in Pune and were selected via randomized quota
sampling to reflect a mix of age, positions, genders and experience with
organization. Methods: Qualitative methods were used in order to collect the data,
through phenomenological principles. Results: Discussion with the participants led to the emergence of
five different themes which influence employees' perception of organizational
support. These were: materialistic support, supervisor support, building
reciprocal relationships, Organizational justice and intentions to leave. Conclusions: This study provided a tentative starting point towards
the greater understanding of the employee's perceived notion of organizational
support. Based on the study findings, there is an imperative that the human
resource department and organizational forerunners continue to use research
findings to support IT professionals in various ways in order to improve their
quality of work life.
Keywords: Organizational support, information technology professionals and performance
