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User-driven innovation of an outpatient department

Issue title: IEA 2012: 18th World congress on Ergonomics - Designing a sustainable future

Article type: Research Article

Authors: Broberg, Ole | Edwards, Kasper

Affiliations: Department of Management Engineering, Technical University of Denmark, Building 424, DK-2800 Lyngby, Denmark, +45 4525 6033

Note: [] Corresponding author. E-mail: obro@man.dtu.dk.

Keywords: innovation, user participation, codesign, health care sector, outpatient department

DOI: 10.3233/WOR-2012-0142-101

Journal: Work, vol. 41, no. Supplement 1, pp. 101-106, 2012

Published: 2012
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Abstract

This paper presents experiences from a user-driven innovation process of an outpatient department in a hospital. The mixing of methods from user-driven innovation and participatory design contributed to develop an innovative concept of the spatial and organizational design of an outpatient department in a hospital. Design games and tabletop simulation seem to be powerful tools in facilitating such a participatory process.

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