Building relationships with employers by applying solid customer service principles

Issue title: International Symposium on Supported Employment

Article type: Research Article

Authors: Tilson Jr., George

Affiliations: TransCen, Inc., 451 Hungerford Drive, Suite 700, Rockville, MD 20850, USA

Abstract: TransCen Inc. has provided consultation and technical assistance to over 700 companies nationwide since 1986. Through these business partnerships with companies both these large and small TransCen has played a significant role in the employment of 2500 people with disabilities. The purpose of this paper is to share some critical concepts that have been learned through these experiences that will aid supported employment programs to build strong relationships with employers while maintaining a strong customer service focus.

Keywords: Critical concepts, Business relationships, Supported employment programs

DOI: 10.3233/JVR-1996-6112

Journal: Journal of Vocational Rehabilitation, vol. 6, no. 1, pp. 77-82, 1996