Complex employment journeys: Case studies of four families of adults with intellectual disability

2.1Participants and recruitment

Descriptions of participating families and mentors are presented in Table 1.

Families. To be included in this study, parents must have (a) had a child with intellectual disability or autism interested in working; (b) been at least 18 years old; and (c) lived in Tennessee. Their family members with disabilities had all exited public school and were unemployed. We partnered with local professionals and our project’s advisory committee to identify eligible families. They distributed a study announcement—by email and letter—that explained the project and directed families to a sign-up page. A member of the project team spoke with interested participants by phone to share study details and confirm the inclusion criteria. Parents received $100 for completing: (a) a pre-questionnaire, (b) a post-questionnaire, (c) brief monthly check-ins, and (d) an end-of-project interview.

Mentors. To be included in this study, mentor parents must have (a) had a family member with intellectual disability or autism who was working (or recently worked) in a paid job; (b) been at least 18 years old; and (c) lived in Tennessee. We asked our advisory committee and local Arc chapters to nominate mentor candidates, each of whom received a formal invitation. Our project team called interested mentors to discuss the commitment and confirm inclusion criteria. Mentors received a total of $350 throughout the project for providing mentoring and completing the same four actions as parents. We considered an array of factors when matching parents to mentors, including characteristics of their children (e.g., age, sex, disability, interests), location, areas parents felt least prepared to support their family member, and mentor strengths (e.g., familiarity with service system, knowledge of community programs).

2.2Family support package

Resource guide. Each parent received a practical guide on pursuing employment, called the Roadmap to Employment. This resource guide was structured around ten common steps leading to successful employment (e.g., identify skills and interest, create your support plan, connect with employers; available by request). It was designed to supplement mentorship and provide both mentors and job seeking families with background knowledge on important employment topics. Each section included activities and conversation starters to encourage a person-centered approach to work. National and statewide resources were provided, as well as tips and strategies for seeking support in the community. Use of the guide was optional.

Mentor preparation. We held two virtual training sessions (3 total hours) to acquaint mentors with the project, their role, and strategies for successful mentorship (i.e., active listening, effective communication skills, unconscious bias). We asked mentors to provide encouragement, share their own experiences supporting a family member’s employment, offer recommendations on community programs or resources, and problem-solve challenges. We did not expect mentors to directly assist parents in the employment process (e.g., making calls on their behalf, identifying potential employers, completing job applications).

Dyad orientation. We brought the parents and mentors together for a virtual orientation session (1.5 hours). A member of the project team described the project, reviewed roles and responsibilities, and introduced the Roadmap to Employment guide. Each dyad also met in private breakout rooms to get to know one other and share about their family backgrounds, experiences with employment, goals for the partnership, and communication plans.

Mentoring relationship. Mentoring spanned one calendar year. We asked dyads to connect at least monthly to discuss strategies and resources to help in the pursuit of employment. Mentors did not need to be experts on all employment topics and could use the Roadmap to Employment to help guide their conversations and address questions. Likewise, families did not need to follow steps in a particular order or follow the same path as their mentor; we recognized that each family’s journey would be unique. Finally, parents were asked to actively support their family member’s employment pursuits between mentoring meetings (e.g., connecting to supports, contacting employers). Dyads could choose the timing and format of their meetings. We also left it to the dyads to decide how their family member with IDD would be involved.

2.3Data collection

Initial questionnaires. We created a questionnaire to capture (a) participant demographics, (b) their family member’s prior experiences and strength/needs related to work, and (c) their goals for and concerns about the future. In addition to personal demographics, we asked participants about their family members with IDD. We asked parents about their child’s support needs in daily activities, their overall physical health rating, and how often they exhibit challenging behavior (see Table 1). We asked them to describe how ready and motivated their family member was to find a paid job, to list any prior work or volunteer experience, and to identify other activities or recreational experiences they had in the past two years. We asked whether each of 17 potential barriers would keep their daughter/son from working in the near future (see Table 2). Responses included: not an issue, minor issue, medium issue, and major issue. We also asked parents to rate their preparedness in supporting their daughter/son on 12 employment related tasks (see Table 3). Responses included not at all prepared, a little prepared, moderately prepared, and very prepared.

Monthly check-ins. We completed monthly check-ins with all participants by phone (i.e., 15-20 min) using a structured interview form. We asked participants to describe how they connected with their partner that month (i.e., phone, email, video chat, in person, other). If they did not connect with their partner, we asked for a brief explanation. We asked participants about the topics they discussed with their partner and what help or encouragement they received or provided. We also asked parents to describe what (if any) steps they or their daughter/son had taken to find employment that month, as well as any challenges they encountered.

End-of-year interviews. We interviewed participants about their experiences and recommendations using a semi-structured protocol (60 min). First, we asked parents of job seekers to reflect on their pursuit of employment over the past year (e.g., describe the process, identify positive aspects of the process and challenges faced, provide advice to future parents). If their daughter/son obtained employment, we asked them to provide details about the job (i.e., responsibilities, pay, hours, supports received). Then, we asked all participants about mentorship, specifically to describe typical meetings, identify what aspects of mentoring were most helpful and least helpful. We also asked participants about their use of the Roadmap to Employment. Finally, we asked for their recommendations for future parents and mentors.

3.1Miller family’s journey

Family profile. Taylor Miller, a 55-year-old married mother, was eager to find resources to help her son connect to employment in the community. Before mentoring, she felt not at all and moderately prepared to address several employment topics (see Table 3). Ted, her 22-year-old son with an intellectual disability and hearing impairment, had previously participated in a paid internship at a hotel, but was laid off due to the COVID-19 pandemic. She described him as somewhat ready to obtain a paid job and somewhat motivated to get a paid job. Ted received employment services through a Medicaid waiver program for long-term services and supports. When asked about things that could keep her son from working in the near future, Taylor identified four areas of concerns (see Table 2). Ted participated in many recreational, arts, and faith-based experiences prior to and during the study.

Mentor profile. Mary, a 56-year-old married mother, served as Taylor’s mentor. Prior to starting, Mary reported feeling moderately prepared to support another parent in several areas, including: identifying their child’s job interests and skills, finding local businesses where their child could work, approaching employers about hiring their child, and helping their child apply for a job. She felt very prepared to support another parent in addressing their child’s transportation needs, applying for vocational rehabilitation services, and navigating the disability service system. Mary had no previous experience in a mentorship role. Her 26-year-old daughter, Carolyn, had an intellectual disability. She worked at a university center on disabilities for 7 years, where she did data entry, compiled newsletters, and assisted at events. Carolyn received natural supports, worked 16.5 hours per week, and earned $13.50 per hour.

Employment pathways. Taylor and Mary connected five times for mentoring sessions over the year (see Fig. 1)—three times in person and twice by phone. Their first meeting focused on identifying volunteer opportunities in the community. Taylor was looking for ways to strengthen her son’s social skills and daily contact with peers; the former she felt was critical to pursuing employment. In month two, the dyad discussed next steps in pursuing employment services. Mary helped guide Taylor through applying for vocational rehabilitation services and increasing Ted’s current services through a Medicaid waiver program for long-term services and supports. He was receiving independent community living supports and Mary suggested he add employment supports. They also began to look at local job openings and completed activities from the first two sections of the Roadmap to Employment guide (i.e., identify your support team, list interests and skills). By their third month, Ted had completed interviews at a fitness center and restaurant. Taylor was excited about the opportunities, but frustrated that he had not heard back from either manger. Ted’s job coach, provided by the Medicaid waiver program, facilitated the interview process and was the main point of contact. While waiting to hear about these interviews, Taylor and Mary discussed transportation options. Although Ted could use local public transit, Mary also recommended that Taylor ask his job coach about reimbursing costs of transportation through his employment support program. Before their next meeting, Mary shared application and interview tips with Taylor and sent her information on a social skills group run by a statewide autism organization.

Fig. 1

Dyad monthly progress. Closed circles refer to the months in which dyads formally connected. Labels on the right of the figure refer to phases of the employment process.

By month four, Ted had learned that neither interview led to a job offer. Taylor and Mary continued to explore different openings. Taylor was starting to feel discouraged, sharing “It hurts when I see other kids going to work. We’ve tried a lot of things!” Ted continued to volunteer at community events (i.e., marathons, walks, fundraisers) to build job skills and develop social connections. He also began to attend a recreational theater group for young adults with disabilities that Mary had recommended. The pair did not meet in month five. Their fifth mentor session (during month 6 of the partnership) was an exciting meeting because Ted was hired at a craft studio where he prepared materials and supplies for painting classes. Ted was hired to work six hours per week and paid $7.50 an hour. His job coach helped locate the job and supported his application. During their mentoring session, Taylor and Mary reviewed transportation options in the event that Taylor was unable to drive her son to work. They discussed job supports that were in place and other supports that could be possible. Ted’s hours had decreased within a few weeks of starting the position, so Mary encouraged his mother to reach out to his job coach to approach the manager about adding additional hours.

The pair no longer felt they needed to meet formally, but they stayed in contact through email and text for the next six months. Ted continued to work at craft studio two hours per week, but Taylor was feeling frustrated with his low number of hours. She hoped to either increase his hours or find another job that offered more. Other difficulties they faced included short shifts (e.g., 2 hours) and shift cancellations with little notice. Ted’s parents were driving him 30 minutes to and from work. The distance and inconsistent schedule led the family to conclude this position was not a viable long-term option. Ted struggled with loneliness and Taylor wanted to find more activities for him during the day. Mary continued to share recreational opportunities.

Participant reflections. Ted became employed at a craft studio in month six of the study. Although he and his mother were happy to have found the position, their journey was not an easy one. Taylor lamented:

Ted found his job with job coach support, but as his mother explained, “We’re not entirely happy with that opportunity ...   It is very frustrating because it’s hard to find fulfilling opportunities for people with special needs.” The Millers were unsatisfied with his hours and felt the position did not fulfill his desire to have a full day of activity around people. Ted’s job responsibilities did not include customer interaction and his manager had to remind him not talk with customers while working. When describing their frustrations, Taylor shared:

It was also disruptive to his parents’ workday who provided transportation for his short shifts.

Taylor valued her mentor meetings, “I enjoyed the in-person lunches with my mentor. They were lots of fun. We talked about the kids and then we would talk about some of things outside of kids, just fun trips or experiences overall with the kids growing up.” When asked about the help her mentor provides, Taylor cited the various recreational program and activities she suggested. She described a theater program Mary recommended, “It was right up his alley. He stuck with it the whole year and every time I picked him up, he was just super excited and happy to go there ...  she also helped us find some other opportunities and different resources to look into for [Ted].” Taylor’s mentor also helped her understand the employment process for adults with disabilities, “I think learning about how the job process works for a special needs student was very valuable because outside of the school setting, we really didn’t know what to do ...  We had relied on the school district for most of our services.” She expanded, “Just knowing that there’s other parents in the same situation was helpful too.” Ted had recently exited school and his mother spoke to the change in their personal networks after graduating:

As they continue to pursue other opportunities for Ted, Taylor shared:

3.2Conner family’s journey

Family profile. Donna Conner, a 53-year-old married mother, sought support after encountering previous barriers seeking jobs and supports in the community for her son. Donna was concerned about her son’s motivation to work and felt he would need close supervision due to his distractibility and social skills challenges. At the start of the study, she felt a little or not at all prepared to support her son in most areas of employment (see Table 3). Marcus, her 21-year-old son with an intellectual disability and autism spectrum disorder (ASD), had recently finished a transition program, where he completed an unpaid internship at a hotel and a time-limited paid internship at a retail store. Marcus’s mother described him as a little ready and a little motivated to obtain a paid job at the time of the study. Marcus was in the process of obtaining services from Vocational Rehabilitation and on the waitlist for a Medicaid waiver program. When asked about things that could keep her son from working, Donna identified many areas of concerns (see Table 2). Marcus participated in a faith community, played video games, and spent time with friends.

Mentor profile. Lauren, a 56-year-old married mother, served as Donna’s mentor. Although she had no mentoring experience, she worked at an organization focused on connecting the disability community to resources and supports. Lauren felt moderately prepared or very prepared to support another parent in all areas of employment. Doug, her 25-year-old son with an intellectual disability and ASD, had worked in the reclamation department of an auto parts store for six months without job coaching support. Doug worked 20 hours per week and earned $15.00 per hour.

Employment pathways. Donna and Lauren connected seven times for mentoring sessions. They used video calls for the first two months and relied on email or text for the rest. Their first meeting focused on applying for Vocational Rehabilitation services. Lauren helped explain the process to Donna since she had to help her son set up an evaluation in order to qualify for services. They talked through multiple potential starting points for Marcus’s employment journey (e.g., volunteering, career exploration, an internship program that provides job training and workforce development, utilizing the service system). Lauren helped Donna prioritize which steps to take before their next meeting.

During their second meeting, the dyad researched possible employers within Donna and Marcus’s neighborhood by creating a community map. They found a few businesses that Donna would look into further. They discussed finding jobs that would not require a job coach, since Marcus was still waiting on services. Donna’s older son joined their meeting and offered to approach his employer about volunteer opportunities for Marcus. Since Donna was concerned about Marcus’s motivation to work, Lauren shared a few videos for him to watch that showed different job examples to help get him excited about work and explore his interests. During the third month, Donna and Marcus were still in the process of establishing services and connecting with a Vocational Rehabilitation counselor. Lauren shared advice on navigating the service system and resources within the community for work preparation and readiness skills that Marcus could join while waiting for services. They did not meet during month four or five.

During month six, Marcus found employment at a car dealership where his older brother also worked. He worked two hour shifts three days a week and earned $8 an hour. His job title was porter assistant where he mainly cleaned up around the office and stocked the service center kitchenette. The position was created for Marcus after his brother talked to the manager. He received job coaching support at work from his Vocational Rehabilitation counselor. Donna was concerned his Vocational Rehabilitation case would be closed since he had found employment. She felt Marcus needed full-time support at work because he loses interest in tasks and requires motivation. Marcus had also started attending an employment readiness program twice a week.

Over the next six months, Donna and Lauren exchanged messages over text and email a handful of times. Lauren gave Donna advice on working with Vocational Rehabilitation and how to advocate for her son’s needs with his counselor. She also helped Donna understand how to utilize long-term services for future job coaching needs once Marcus is off the waiting list. By month 11, Marcus was off the wait list for the Medicaid waiver program and connected to a provider. Donna was hopeful they would provide job coaching and help Marcus find a new position.

Participant reflections. Marcus became employed at a car dealership in month six through a family connection. Donna explained how the opportunity came about:

Lauren had an impact on Marcus’s employment journey from the start. Donna explained, “She shared her story and the steps she had taken including pitfalls. We utilized the information supplied with our guide and it helped to start us on the correct path.” Donna had envisioned their employment journey going differently than it did. She thought the service system would be integral and connect them to different openings in the community. When that did not happen, she was thankful for Lauren’s support:

It took several months to connect Marcus to Vocational Rehabilitation services. Donna shared how instrumental Lauren was in this process, “Because of the prep with my mentor, I was aware of what next step were coming and able to be an advocate for my son.”

In the last few months, Lauren guided Donna so that Marcus could continue to receive job coaching and support to look for his next job. Donna explained how Lauren helped her:

Donna further celebrated her mentor when sharing, “I know if I have a question, she will find the answer. She encouraged me on next steps and kept me organized. She is great to work with and I feel I’ve gained a friend.” Donna acknowledged that her own busy schedule and work demands could impact her availability to follow through on employment tasks. She noted Lauren was always understanding, “The good thing is you’re talking to another parent who has the same or similar experiences and is able to say, ‘It’s okay. It’s okay!” Lauren shared the value of mentoring and how it changed her outlook on the employment process:

Donna and Lauren plan to stay in touch on their son’s jobs and share resources they discover.

3.3Smith family’s journey

Family profile. Robin Smith, a 67-year-old married mother, had recently moved to the area. Although Robin had reservations about helping her daughter pursue employment due to other family responsibilities, she was open to the idea at the start of the study. A paycheck was not a primary motivator; instead, she sought to involve her daughter more fully in the community. Before mentoring, she felt moderately prepared to address several employment topics (see Table 3). Sarah, her 29-year-old daughter with Down syndrome, had one previous paid work experience and considerable volunteer experience. She attended a day program three days a week that offered service learning and pre-employment courses. The program helped Sarah volunteer weekly at the businesses of different community partners. Robin described her daughter as friendly and motivated to work because of the social opportunity that employment offers. She described Sarah as somewhat ready and somewhat motivated to obtain a paid job at the time of the study. Sarah did not receive integrated employment services from her day program. When asked about barriers to her daughter working, Robin identified many areas of concerns (see Table 2). Sarah participated in several different recreational, arts, and exercise experiences.

Mentor profile. Jenny, a 59-year-old married mother, served as Robin’s mentor. Jenny worked at an organization that provided early intervention and adult services to individuals with disabilities, but she had no formal mentoring experience. Prior to training, Jenny reported feeling very prepared to support another parent in several areas, including: finding local businesses where their child could work, helping their child apply for jobs, maintaining communication with their child’s employers, and addressing transportation needs. Her 34-year-old son with Down syndrome, Carl, has worked at a grocery store for 10 years as a courtesy clerk (e.g., bagging, assisting customers). Carl received natural supports at work, but Jenny also practiced skills with him at home. Carl worked 15-20 hours per week and earned $11.50 per hour.

Employment journey. Robin and Jenny connected almost every month, usually meeting in-person at a restaurant. Their first two meetings focused on pursuing volunteer opportunities for Sarah. Robin was concerned that family commitments would limit her availability to support Sarah’s pursuit of employment. Jenny explained the services her son receives and how to apply for government supports. Sarah previously received supports through a waiver program in another state. Transportation was an area of concern for Robin, so Jenny shared different options. Robin was not comfortable with Sarah receiving rides from anyone outside of their family at that time. Robin planned to meet with the job coach at Sarah’s day program to discuss what a job could look like for Sarah and the possibility of employment at one of the volunteer locations.

Both of their children attended the third meeting. Robin was thrilled to facilitate this connection and friendship between their families. Their focus remained on volunteer work and opportunities to build Sarah’s employment skills and independence. Jenny shared several social opportunities in the community and they discussed applying for government services. Robin opted not to apply for formal support as she felt the service system was overwhelming and confusing. She preferred to network independently and provide Sarah support on her own. Robin anticipated pursuing employment in a few months when her personal life was less demanding. Their family valued having flexible schedules and free weekends and Robin feared they would lose this freedom if Sarah was to begin working. When Robin met with Sarah’s job coach, they discussed the type of employment setting that would be best for Sarah and how to use personal connections to find those opportunities.

Robin’s employment perspective had not changed much by month four. She asserted they were not giving up on employment; their family just did not feel ready. Although employment was no longer the primary focus of their meetings, Robin felt like Jenny’s advice and suggestions had helped Sarah find more ways to engage with and get involved in the community. Robin said their conversations were helping her envision employment for Sarah, which she previously struggled to picture. This led to more family conversations with Sarah about what experiences and types of tasks she liked best. Sarah enjoyed stocking shelves the most, so Robin pictured her working at a small, locally owned business helping with inventory. Sarah’s father also began advocating for turning volunteer opportunities into paid positions at the day program. They were hopeful that involvement in this planning group might open up paid opportunities for Sarah.

By month five, Robin and Sarah were still not actively pursuing employment and instead focused exclusively on volunteering. Robin said they remained open to employment if the right opportunity presented itself, but they were no longer actively searching. Robin explained that their “radar was still on” for possible opportunities in a small setting. Robin and Jenny continued to meet for the last seven months. Their meetings focused more on building a personal friendship and exchanging opportunities for social engagement in the community, rather than pursuing employment. Robin valued her meetings with Jenny, sharing that “chatting with another parent of an adult with challenges on a regular basis has been such a blessing. [My mentor] is a wonderful source of encouragement and a great resource for services and other opportunities for involvement.” Jenny would check in on Robin and Sarah’s interest in employment, but their outlook did not change. At their last meeting. Jenny described the services her son receives through a Medicaid waiver program and how it helps him and their family. She walked Robin through the application process and offered to complete the paperwork with her. Robin was not interested in applying due to her other family commitments and responsibilities.

Participant reflections. Although Sarah did not become employed, Robin and Jenny formed a close friendship and planned to stay in touch. Jenny felt that she had shared all the information Robin needs to move forward with employment when—and if—their family becomes ready to do so. Jenny hoped that employment was more likely for Sarah because of their conversations. She explained:

Robin agreed and shared that mentoring “made me more confident in verbalizing and realizing what we could handle.” She is hopeful that when her other family commitments reduce in the future, “if [Sarah] does want to get a job, it’s gonna be more doable.”

Reflecting on the mentoring and employment, Robin shared, “It really has made me feel more connected to the community. And I think we will move in that direction. It’s just, I’m not there yet.” Sarah had been excelling at her volunteer tasks, which include a cleaning role at a restaurant and working on a food truck. Her volunteer work included job training sessions and they were hopeful Sarah would get to be paid after completing training. Robin summarized their employment journey, explaining:

3.4Johnson family’s journey

Family profile. Lisa Johnson, a 68-year-old single mother, wanted to learn more about supports and services for recent graduates. As a mother of four, one of whom had complex medical needs, Lisa acknowledged her other commitments could impact her availability to support her daughter’s employment needs. Initially, Lisa felt very prepared to support her daughter in all areas of employment (see Table 3). Lauren, her 21-year-old daughter with an intellectual disability, had recently graduated from a transition program. She completed a time-limited, paid internship at a retail store as part of the program, as well as volunteer work outside of school. Lisa’s mother described her as very ready and very motivated to obtain a paid job. Lauren did not receive employment services. When asked about things that could keep her daughter from working in the near future, Lisa identified a few minor areas of concerns (see Table 2). Lauren engaged in many different recreational experiences, including participating in a faith community, spending time with friends, exercising, and using the public library.

Mentor profile. Eric, a 78-year-old father, served as Lisa’s mentor. Although he did not have any prior mentoring experience, he was active in the disability community and had strong knowledge of supports and programs. Prior to orientation, Eric reported feeling moderately prepared and very prepared to support another parent in most areas. Hannah, his 61-year-old daughter with an intellectual disability, had previously worked at a retail store for three years. Her responsibilities included sorting and hanging clothes and she received job coaching support at work. Hannah worked 12 hours per week and earned $7.25 per hour.

Employment pathways. Lisa and Eric connected twice for mentoring sessions. They met over the phone for the first two months of the study, but then stopped meeting. Their first meeting focused on applying for services. Eric described the types of employment supports available (e.g., Vocational Rehabilitation, Medicaid waiver program, The Arc jobs program), as well as how to apply for those services. Eric also suggested that Lisa reach out to her daughter’s internship coordinator to inquire about job opportunities at Lauren’s former site. In their second meeting, the partners reviewed steps for applying for services since Lisa had not yet started the application process. By month three, Lisa experienced a death in her immediate family, which shifted her priorities and she was no longer available to support Lauren in pursuing employment.

When they connected in month four, the partners decided to put mentorship on pause while Lisa focused on her family’s needs. They did not have contact for three months During month eight, Lisa shared that she was experiencing health issues and was still not able to pursue employment with her daughter. At that point, the mentoring relationship ceased.

Participant reflections. Because of two family emergencies, Lisa and Eric were not able to continue their mentoring relationship past the first two months of the study. They stayed in contact and checked in with each other over the year, but conversations were quick and did not focus on employment. After their first meeting, Lisa shared that she felt Eric was a great fit as a mentor and was excited for them to work together. When reflecting on their brief time together, Eric shared his disappointment with Lauren’s school and transition program. He felt they did not provide Lauren and Lisa with sufficient information on available supports or help prepare them for the transition to employment after graduation. Eric described that “they [were] more or less starting from scratch.” He wanted to ensure Lisa felt supported, so he focused on “letting her know that there was somebody out there, if she had questions or ran into any kinds of problems or just needed someone to talk to, that [he] was available.”

4.1It is a family affair

Apart from seeking occasional advice or connections from family members, most young adults in their twenties pursue jobs primarily on their own. Young adults with intellectual disability, however, often require more intensive and extended support to navigate this pursuit successfully (Wehman et al., 2021). In the absence of high quality and accessible employment services, such support often falls to families. Parents in the four participating families were directly and deeply involved in all aspects of the job search—both by choice and necessity. This required finding ways of folding a job search into their existing work and family commitments. But it also meant decisions regarding whether, where, and when their family member worked required consideration of the entire family’s schedules, resources, and priorities. This interconnectedness within the family unit must be acknowledged and attended to by employment providers. While still prioritizing the goals and preferences of young adults with intellectual disability, providers must also discern whether and how new employment pursuits will both engage and affect an entire family (Carter et al., 2018; Wilson & Campain, 2020).

4.2It is a journey

Although obtaining a job is often depicted as a discrete or time-limited endeavor, it was an extended journey for all four families. The typical entry-level job search in the United States lasts several weeks (e.g., Faberman & Kudlyam, 2019). In contrast, it took the Miller and Conner families five months to secure jobs; the Smiths and Johnson families never did. Moreover, each of their job pursuits had already begun well before connecting to this project. Multiple factors can converge to protract this process, including the motivation of families, their knowledge of employment opportunities and supports, the availability of external assistance, the support needs of their family member, and the local job market, to name just a few (Carter, Lanchak, Guest, et al., 2023). Each of these issues emerged—individually or in combination—across the four families. The prolonged duration of this search could be both surprising and discouraging. Some families may wonder whether the investment of time and effort is feasible or worthwhile (Francis et al., 2014). Expanded access to well-designed employment services could streamline this often-extended process and strengthen supports for interested families. Presently, large numbers of families who want and need employment services endure on lengthy waiting lists (Burns et al., 2022).

4.3Each journey is different

The pathways these four families took and the barriers they encountered were quite distinct (see Table 2 and Fig. 1). In crafting our Roadmap to Employment resource guide, we outlined ten steps toward employment and described strategies related to each: (1) create your support plan, (2) identify skills and interests, (3) explore your community, (4) connect with employers, (5) apply for jobs, (6) prepare for interviews, (7) accept job offers, (8) start a new position, (9) succeed at work, and (10) grow your career. Yet, each family’s entry point into this process differed based on their prior experience, personal knowledge, and service access. Likewise, each family approached these steps in individual ways and paces that aligned with the needs of their family members and changing life circumstances. In each case, the process was far more sinuous than linear—sometimes forward, occasionally backward. For Ms. Johnson—who felt very well prepared to pursue employment at the outset—the death of another child and personal health issues pushed employment pursuits to the backburner. For the Smith family, their early eagerness to obtain employment waned over time as they reconsidered their goals and the impact on their family’s routines. Even for the Miller and Conner families, the ways in which they pursued—and ultimately obtained—employment unfolded in unexpected and unique ways. Although there are best practices and processes for pursuing integrated employment (e.g., Butterworth et al., 2017; Migliore et al., 2012), this is certainly not recipe work. Both families and service providers must be ready to adapt and adjust to ensure a more person-focused process.

4.4Mentorship matters

Studies suggest that most parents are uncertain about how best to support their family members with intellectual disability to obtain meaningful work in the community (e.g., Carter, Lanchak, Guest, et al., 2023; Gilson et al., 2018). The insights of another parent who has navigated the employment process themselves can provide families with much needed guidance and encouragement. Each of the parents in our project highly valued their mentoring relationship for multiple reasons. Such affirmation is consistent with reports of parent mentoring aimed toward other areas of life (e.g., Lee et al., in press; Moody et al., 2018). Even when mentorship did not lead to employment within the scope of a year, parents appreciated the knowledge they gained, the relationship they formed, and the insights they received on other aspects of parenting. Despite this promise, studies rarely incorporate parent mentoring into comprehensive intervention packages (Lindsay et al., 2015; Schutz & Carter, 2022).

4.5Multifaceted support is needed

Although the employment resources and mentorship these four families received were valued and valuable, they were not entirely sufficient for achieving their family member’s goals of achieving a satisfying job. Even within the Miller and Conner families, movement was quickly underway to search for a better job more aligned with the needs and preferences of their family members with intellectual disability. To address these challenges, the subsequent phase of our development project involved revising our written resources, developing a four-part short course on employment, and more fully delineating the mentoring process. At the same time, the experiences of these families also highlighted the need for improving transition programs, addressing service gaps, promoting employer awareness, and addressing transportation problems. Indeed, calls for multi-faceted, community-level interventions have been stressed elsewhere, but rarely materialize (e.g., Carter, Lanchak, Guest, et al., 2023; Wehman et al., 2021). In other words, families should not have to undertake this pursuit of employment on their own and in the absence of strong support services.

4.6Implications for practice

Our findings have implications for supporting families in the pursuit of paid employment. First, parent-to-parent mentoring should be extended into the context of integrated employment. Local communities should explore and evaluate the various ways in which parent experiences can be leveraged to support families considering employment for the first time. In addition to one-to-one mentoring, as adopted in this pilot project, other possibilities include peer networks and parent support groups. Second, parents and mentors will likely benefit from having access to supplemental employment training and resources as they partner together. Although our mentors all brought first-hand experience, they also expressed some uncertainty about guiding fellow parents in areas that they did not navigate themselves. Programs like Family Employment Awareness Training (Gross et al., 2021) and ASSIST (Taylor et al., 2022) could be combined with individualized mentoring in generative ways. Third, most families—including the participants in this study—have limited familiarity with the array of formal and informal supports that could be drawn upon to support employment (Gilson et al., 2018). Local efforts are still needed to compile available resources and share them with families in accessible ways. Creative partnerships between disability-focused and generically available programs could be instrumental in creating and maintaining these much-needed resource guides.

4.7Limitations and future research

Limitations to this study suggest areas for future research. First, our pilot project focused on just four families, all of whom were drawn from a single region of a state. With more than four million working-age adults with intellectual disability in the United States, the journeys of these families cannot capture the breadth of family experiences throughout the country. As we expand the size and diversity of our sample in future project phases, we also encourage other researchers to examine the experiences of additional families from varied backgrounds, locales, and situations. Future research should also examine helping families understand their roles and the roles of paid professionals and how to best work together for successful employment outcomes. Second, we launched this study in the middle months of the COVID-19 pandemic. These unique conditions may have also impacted the ways in which families pursued employment and the job opportunities available to them. Although our next phase—which is already underway—follows families beyond the pandemic, we recommend that other researchers also follow families longitudinally to better understand the nature of their employment pursuits.