User experience of assistive apps among people with visual impairment

Article type: Research Article

Authors: Kim, Hyung Nam

Affiliations: Department of Industrial and Systems Engineering, North Carolina A&T State University, 1601 East Market St., Greensboro, NC 27411, USA | Tel.: +1 336 285 3471; E-mail: hnkim@ncat.edu

Abstract: BACKGROUND: Today, various emerging assistive applications (apps) running on smartphones have been introduced such as Seeing AI, TapTapSee, and BeMyEyes apps. The assistive apps are designed to assist people with visual impairment in navigating unfamiliar environments, reading text, identifying objects and persons. Yet, little is known about how those with visual impairment perceive the assistive apps. OBJECTIVE: This study aims to advance knowledge of user experience with those assistive apps. METHODS: To address the knowledge gap, this study conducted phone interviews with a convenience sample of 30 individuals with visual impairment. RESULTS: The results indicated that those with visual impairment showed a range of preferences, needs, and concerns about user interfaces and interactions with the assistive apps. DISCUSSIONS: Given their needs and concerns, this study offered a set of facilitators to promote user adoption of the assistive apps, which should be valuable guidance to user interface/interaction designers in the field.

Keywords: Disability, smartphone, accessibility, usability, usefulness

DOI: 10.3233/TAD-220377

Journal: Technology and Disability, vol. 34, no. 3, pp. 165-174, 2022