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Service improvements in Statistics Canada

Article type: Research Article

Authors: Podehl, W. Martin

Affiliations: Statistics Canada, Tunney's Pasture – 120 Parkdale Avenue, 10A – R.H. Coats Building, Ottawa, Ontario, Canada, K1A 0T6. Tel.: +1 613 951 1365; Fax: +1 951 613 0288; E-mail: martin.podehl@statcan.ca

Abstract: Client orientation has always been part of the necessary culture of National Statistical Offices. Continuously seeking improvements to services is key so that citizens are satisfied with the information services provided and that they perceive their National Statistical Office as a relevant organisation.

DOI: 10.3233/SJU-2004-21101

Journal: Statistical Journal of the United Nations Economic Commission for Europe, vol. 21, no. 1, pp. 1-6, 2004

Published: 23 November 2004
Price: EUR 27.50
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