Affiliations: Department of Public Administration, Shahjalal
University of Science and Technology, Sylhet 3114, Bangladesh. E-mail:
khoka08@yahoo.com
Abstract: The effective civil service management is a dynamic process in
developed and developing countries of the world. It plays a predominant role
for bringing about social change and development whereas e-Governance is the
transitional media for initiating effective and efficient civil service. To
make the transaction process of the civil service management faster and easier,
e-Governance is regarded as a problem remedying technique. Application of
e-Governance in civil service management can be designed in such a manner that
proper departmental system of the management activities can be improved but in
consonance with the e-Governance system, civil service management can't
improvise its efficiency and effectiveness due to traditional mode of
operation, inadequate infrastructure, lack of legal framework. lack of
maintenance and resource capabilities and so on. This paper illustrates that
how e-Governance can be adopted by using ICT to strengthen information flow
among inter-civil service agencies. The inductive nature of the study may aid
the entire civil service management to learn about the prospects an readiness
of e-Touch from the findings of the study.