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Issue title: Special Supplement Issue in Section A and B: Selected Papers from the ISCA International Conference on Software Engineering and Data Engineering, 2010
Guest editors: Narayan C. Debnath
Article type: Research Article
Authors: Chakraborty, Baisakhia; * | Ghosh, D.b | Debnath, Narayan C.c
Affiliations: [a] Department of Information Technology, National Institute of Technology, Durgapur, India | [b] Department of Computer Science and Engineering, National Institute of Technology, Durgapur, India | [c] Computer Science Department, Winona State University, Winona, MN, USA | Department of Computer Science, Winona State University, Winona, MN, USA
Correspondence: [*] Corresponding author: Baisakhi Chakraborty, Assistant Professor, Department of Information Technology, National Institute of Technology, Durgapur, India. Tel.: +91 9474600314; Fax: 91 3432547375; E-mail: baisakhichak@yahoo.co.in.
Abstract: KMS is an effective tool for utilization of knowledge through generation and expansion of Data Base (DB). Tacit knowledge of personnel is mined through a system of active interaction and participation of the personnel interacting in the knowledge environment of the organization. The proposed KMS is used as a smart help desk to provide Responses to client queries. The initial DB is dynamically expanded through generation of tags from client queries.
Keywords: Client, data base, knowledge management system, knowledge workers, query, response, DOR, tags, synonym, feedback rating
DOI: 10.3233/JCM-2011-0376
Journal: Journal of Computational Methods in Sciences and Engineering, vol. 11, no. s1, pp. S41-S54, 2011
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