Affiliations: [a] Political Science Faculty, Maria Curie-Skłodowska
University, Helsinki Foundation for Human Rights, Warsaw. E-mail:
ademczuk@hektor.umcs.lublin.pl | [b] Political Science Faculty, Maria Curie-Skłodowska
University, Pl. Litewski 3, 20-080 Lublin, Poland
Abstract: This paper considers a variety of aspects in the development of
e-services in Poland. National e-government strategies as well as legal
regulations that prepare the organizational conditions of electronic services
delivery are presented. The authors refer to the state of electronic services
development in Poland. They base their considerations on two independent
research projects conducted in the years 2003–2006. The first was a project
that investigated public e-services delivered through the Internet with
reference to the entire public administration in Poland; the second was a
project that examined Web sites of the Public Information Bulletin, (PIB)
administered by local governments in the Lubelskie region. In the first
project, twenty public services were investigated. The research showed that in
2004–2006, the level of public e-services in Poland increased, reaching, in
most cases, the informational stage and a few in the transactional stage. The
second research – executed in three stages – was aimed at answering the
following questions: 1. To what extent does local administration in the
Lubelskie region follow the national policy of e-government development? 2.
Does the project of PIB support electronic communication between administration
and citizens? 3. Does the project of PIB support services delivered by local
administration? The knotty problems of public e-services development in Poland
were named.
Keywords: e-government, e-services, public administration, local government, Poland
