Information Knowledge Systems Management - Volume 1, issue 2

Article Type: Other

Citation: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 99-103, 1999

Authors: Shields, Joyce L.

Article Type: Research Article

Abstract: An approach is outlined for successful transformation of organizations.  This approach builds on the premise that when efforts to implement change fail, a common cause is insufficient attention to the people side of change.  The concept of people change levers is introduced and discussed.  One of these levers, culture, is discussed in depth and a business case is used to illustrate the importance of understanding how work cultures shape individual and group behaviors.  A five-phase process …to achieve change is introduced. Show more

Citation: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 105-115, 1999

Authors: Rouse, William B.

Article Type: Research Article

Abstract: Computer and communications technologies are dramatically increasing connectivity and providing rich opportunities for organizational creativity.  Most organizations would like to take advantage of this creativity, but also avoid the chaos that is possible when fundamental change becomes pervasive.  The emergence of loosely-structured organizations, made possible by increased connectivity to information and people, is resulting in organizations that cannot be managed successfully using traditional approaches to planning, organization, and control.  This article …explores new approaches by first considering the forces that are driving organizational change in business, government, and academia.  Organizational trends are then examined in terms of loosely-structured organizations, including trends and management issues for virtual organizations.  These assessments provide the basis for considering the issues involved in planning, organization, and control for loosely-structured organizations, as well as how these issues are best addressed. Show more

Citation: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 117-131, 1999

Authors: Henneman, Richard L.

Article Type: Research Article

Abstract: Usability is a system attribute that results when users can accomplish their tasks effectively, efficiently, and with a high level of satisfaction.  A system with poor usability can result in long task times, high error counts, large support costs, long training times, and user dissatisfaction.  Consequently, usability is of increasing importance in the marketplace.  This paper explores the process, skills, and tools required for an organization to produce usable systems.  User-centered design is a development process …that identifies and ensures that end user needs are met through an iterative cycle of prototyping and evaluation.  The paper discusses skills (human factors engineering and multimedia interaction designers) and tools (usability laboratories and design guidelines) that support a user-centered design process.  The paper also identifies factors to consider when justifying the expenses associated with developing usable systems.  Throughout the paper, the author includes examples of his own experiences in managing a usability organization. Show more

Citation: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 133-144, 1999

Authors: Forgionne, Guisseppi A. | Rubenstein-Montano, Bonnie

Article Type: Research Article

Abstract: Data warehousing and data mining are important tools for creating information that is relevant for decision making.  Still, much additional post data mining analysis is needed to provide complete decision making support.  Econometric models offer additional tools that can transform data mining information into knowledge for effective decision making.  This manuscript discusses the role of data mining in decision support, outlines the shortcomings of the approach, and examines how these shortcomings can be reduced through …econometrics.  The concepts are illustrated with an application at the U.S. Department of Defense.  Implications for decision support are then discussed Show more

Citation: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 145-157, 1999

Authors: Khoong, C.M.

Article Type: Research Article

Abstract: This paper studies optimization models for two key aspects of manpower planning: steady state manpower flows and multi-period staff movements.  Previous models for such manpower planning problems are largely formulated and solved as mathematical programs.  In this paper, it is shown that in several practical instances, the problems are actually reducible to much simpler models that are solved using very efficient algorithms, without recourse to mathematical programming techniques.  We have also found applications of our …results in network flow optimization problems outside the area of manpower planning. Show more

Keywords: manpower planning, mathematical programming, network optimization

Citation: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 159-171, 1999

Authors: Rouse, William B. | Sage, Andrew P.

Article Type: Book Review

Citation: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 173-177, 1999