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Article type: Research Article
Authors: Lorente Ramos, L.a; * | Rodriguez Lozano, B.b | Barroso Morales, M.L.c | Rodríguez Perez, D.d | Jiménez Sosa, A.e | Hernández Cabrera, N.E.f | Mora Quintero, M.L.a | Rodríguez Gaspar, M.g | Bustabad Reyes, M.S.h | Cueto Serrano, M.M.i
Affiliations: [a] Intensive Care Unit, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [b] Teaching Commission President, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [c] Nursing Director, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [d] Nursing Supervisor of Emergency Unit, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [e] Research Unit, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [f] Occupational Risk Prevention Service, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [g] Deputy Medical Director, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [h] Medical Director, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain | [i] Managing Director, Hospital Universitario de Canarias, Santa Cruz de Tenerife, Spain
Correspondence: [*] Address for correspondence: Leonardo Lorente Ramos, Intensive Care Unit, Hospital Universitario de Canarias, Ofra, s/n. La Laguna –38320, Santa Cruz de Tenerife, Spain. Emails: llorram@gobiernodecanarias.org or lorentemartin@msn.com.
Abstract: BACKGROUND:Workplace aggressions on hospital workers is a very frequent and under-reported problem. OBJECTIVE:The novel objective of our study was to analyze the number of workplace aggressions per hospital worker. Other objectives of the study were to analyze the management knowledge and interest in receiving training on aggressions by hospital workers. METHODS:An anonymous survey was handed out among all professionals in a university hospital. RESULTS:A total of 1118 anonymous surveys were collected. The responders declared that throughout their working life they had suffered some sort of verbal aggression in the hospital in 766 cases (68.5%) and physical aggression in 393 cases (35.2%). Multiple logistic regression analyses found higher risk of receiving physical and verbal aggression in the nursing category and in the Emergency, Critical Care or Psychiatry Units, and a higher risk of receiving physical aggression in women. The score on the level of personal knowledge regarding the legal, physical, and psychological management of aggressions (score 0–10 for each of the 3 aspects) was 2.91±2.68 in legal management, 2.97±2.77 in psychological management and 2.91±2.76 in physical management. The opinion about the interest of receiving training (score from 0 to 10) on the legal management of hospital aggressions was 8.90±1.72, on psychological management was 8.85±1.78 and on physical management was 8.88±1.78. CONCLUSIONS:Workplace aggression on hospital workers mainly affects women, the nursing category and the Emergency, Critical Care or Psychiatry Units. Hospital workers showed little knowledge on the topic but a great interest in receiving training.
Keywords: Aggression, violence, health care professionals, workers, hospital, workplace
DOI: 10.3233/WOR-220702
Journal: Work, vol. Pre-press, no. Pre-press, pp. 1-8, 2023
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