Broadening opportunities for job seekers with disabilities: Strategies to effectively provide assistive technology in One-Stop centers

Article type: Research Article

Authors: Timmons, Jaimie Ciulla | Boeltzig, Heike | Fesko, Sheila Lynch | Cohen, Allison | Hamner, Doris

Affiliations: Institute for Community Inclusion (ICI), University of Massachusetts, Boston, MA, USA

Note: [] Address for correspondence: Jaimie Timmons, 8535 Woodbriar Drive, Sarasota, FL 34238, USA. Tel.: +1 941 929 7115; Fax: +1 941 928 8450; E-mail: jaimie.timmons@umb.edu

Abstract: The Workforce Investment Act (WIA) of 1998 mandates that partners in the One-Stop Career Center (One-Stop) system be prepared to serve a diverse customer base, including job seekers with disabilities. For many such individuals, effective service delivery depends in part on the existence of appropriate and efficient assistive technology (AT) options. This article presents challenges experienced by One-Stop partners related to AT provision as well as strategies for providing effective AT support. Findings from case study research conducted in several One-Stops across the country revealed three strategies that have enhanced employment services and addressed barriers. These are (a) an accurate assessment of AT needs, (b) staff training and practice using the equipment, and (c) the ability to make the most of limited financial resources. Implications for the most efficient ways to provide AT options are discussed.

Keywords: Assistive technology, One-Stop Career Centers, individuals with disabilities

Journal: Work, vol. 28, no. 1, pp. 85-93, 2007