RFID of next generation network for enhancing customer relationship management in healthcare industries

Article type: Research Article

Authors: Alzahrani, Ahmed | Qureshi, Muhammad Shuaib^* | Thayananthan, Vijey

Affiliations: Computer Science Department, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia

Correspondence: [*] Corresponding author: Muhammad Shuaib Qureshi, Computer Science Department, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Kingdom of Saudi Arabia. E-mail: qureshi.shuaib@gmail.com.

Abstract: This paper aims to analyze possible next generation of networked radio frequency identification (NGN-RFID) system for customer relationship management (CRM) in healthcare industries. Customer relationship and its management techniques in a specific healthcare industry are considered in this development. The key objective of using NGN-RFID scheme is to enhance the handling of patients’ data to improve the CRM efficiency in healthcare industries. The proposed NGN-RFID system is one of the valid points to improve the ability of CRM by analyzing different prior and current traditional approaches. The legacy of customer relationship management will be improved by using this modern NGN-RFID technology without affecting the novelty.

Keywords: Next generation network, RFID, sensors, customer relationship management, e-Health

DOI: 10.3233/THC-170934

Journal: Technology and Health Care, vol. 25, no. 5, pp. 903-916, 2017