Affiliations: Department of Health Care Administration, Oriental Institute of Technology, New Taipei City, Taiwan
Correspondence:
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Corresponding author: Yi-Horng Lai, Department of Health Care Administration, Oriental Institute of Technology, 58, Sihchuan Rd.Sec.2, Pan-Chiao District, New Taipei City 22061, Taiwan. E-mail:FL006@mail.oit.edu.tw
Abstract: Mobile apps provide diverse services and various
convenient functions. This study applied the modified technology acceptance
model (MTAM) in information systems research to the use of the mobile
hospital registration system in Taiwan. The MTAM posits that perceived ease
of use and perceived usefulness of technology influence users' attitudes
toward using technology. Research studies using MTAM have determined
information technology experience as a factor in predicting attitude. The
objective of this present study is to test the validity of the MTAM model
when it is being applied to the mobile registration system. The data was
collected from 501 patients in a Taiwan's medical center. Path analysis
results have shown that TAM is an applicable model in examining factors
influencing users' attitudes of using the mobile registration system. It can
be found that the perceived usefulness and the perceived ease of use are
positively associated with users' attitudes toward using the mobile
registration system, and they can improve users' attitudes of using it. In
addition, the perceived ease of use is positively associated with the
perceived usefulness. As for the personal prior experience, the information
technology experience is positively associated with perceived usefulness and
the perceived ease of use.
Keywords: Hospital information system, mobile technology, technology acceptance model, partial least squares (PLS)
