Affiliations: Statistics Netherlands, Den Haag, The Netherlands
Correspondence:
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Corresponding author: Arnout van Delden, Statistics Netherlands, P.O. Box 24500, 2490 HA Den Haag, The Netherlands. Tel.: +31 703374678; Fax: +31 703877429; E-mail:a.vandelden@cbs.nl
Abstract: At National Statistical Institutes, increased re-use of
data and increased use of different data sources within statistical
production lines leads to increased complexity. Moreover, different
production lines become interconnected resulting in networks or chains. With
increasing complexity, process management can be used to support tactical
and operational decisions by production staff on the primary production
process. Use of quality indicators is one of the well-known instruments
within process management. It gives production staff insight into whether
the primary production process meets the output quality requirements of
users and the process quality requirements of the NSI. The present paper
describes guidance rules in the form of a stepwise approach to determine
which indicators will be helpful within the production process, and at which
location, including the corresponding actions, given the requirements of
users and the environment (NSI). In addition, a first set of standard
indicator types for process management is given. At the end of the paper,
the guidance rules are applied to (a chain of) production lines at two
statistical institutes.
Keywords: Chain, process management, statistical processes, standard quality indicators, throughput quality
