Affiliations: School of Health and Social Development, Deakin
University, Burwood, Vic., Australia | Department of Psychology, University of Adelaide,
South Australia
Note: [] Address for correspondence: Dr. Kaye Smith, School of Health
and Social Development, Deakin University, 221 Burwood Highway, Burwood, VIC.
3125, Australia. Tel.: +61 3 9244 6158; E-mail: smithk@deakin.edu.au
Abstract: This paper is based on survey responses from 656 employers who had
employed someone with a disability using support from disability employment
agencies. Differences in employers' ratings of employees with and without a
disability in relation to employer satisfaction and work performance are
outlined. Employers were found to be less satisfied with their employee with a
disability than with other employees; determinants of employer satisfaction
differed between the two employee groups; and employers were predisposed to be
more satisfied with employees with a disability than with other employees in
relation to the work performance variables tested. Identifying areas directly
related to employer satisfaction, and highlighting important differences in
factors that determine employer satisfaction between these two employee groups,
provides valuable direction for effective strategic planning of service
interventions.
Keywords: employer satisfaction, employment, disability, work performance
