Affiliations: [a]
School of Industrial Design, Hubei University of Technology, Wuhan, Hubei, China
| [b]
University of Bristol, Bristol BS8 1TZ, UK
Correspondence:
[*]
Corresponding author. Jialin Han, School of Industrial Design, Hubei University of Technology, Wuhan, China. E-mail: m18332965708@163.com.
Abstract: After COVID-19, some initiatives such as Healthy China, and Smart Living have been widely mentioned. This study explored the factors influencing user satisfaction in sports and healthcare integration services to help system builders and interaction designers better seek opportunities and directions for systems construction. Based on grounded theory method, conducted semi-structured interviews with people who have home exercise needs, and then summarised the influencing factors after coding the raw information level by level. It applied the user experience honeycomb to classify potential variables, used principal component analysis (PCA) to extract representative evaluation indicators as observed variables, and followed the construction of a theoretical model of the satisfaction factors. The structural equation model (SEM) was validated and analyzed to prove its scientific validity and reasonableness. Research showed that the core factors affecting the user experience of sports and healthcare integration system include usefulness, interactivity, usability, credibility, and findability, all of which have a positive and significant impact on user satisfaction. According to the results of empirical analysis, A multidimensional design strategy for sports and healthcare integration system is proposed to provide a reference for improving user satisfaction.
Keywords: Post-Pandemic Era, user satisfaction, grounded theory, Principal Component Analysis (PCA), Structural Equation Model (SEM)
