User-centered care, engagement, and user’s orientation preference in postpartum care of quality: practitioner-postpartum women interdependence mediation analysis

Issue title: The Need for Innovations in Healthcare Systems Using Patient Experience and Advancing Information Technology

Guest editors: Varadraj P. Gurupur, Thomas T.H. Wan, Rama Raju Rudraraju and Shrirang A. Kulkarni

Article type: Research Article

Authors: Chou, Ying-Chyi^a | Linda, Linda^a | Lu, Ching-Hua^{b; *}

Affiliations: [a] Business Administration, Tunghai University, Taichung, Taiwan | [b] Business Administration, National Taichung University of Science and Technology, Taichung, Taiwan

Correspondence: [*] Corresponding author: Ching-Hua Lu, Business Administration, National Taichung University of Science and Technology, Taichung, Taiwan. E-mail: chlu725.ms97g@g2.nctu.edu.tw.

Abstract: Postpartum or “zuo yue zi” services are well-received among Chinese communities such as Taiwan, China, Singapore, and Malaysia. The postpartum services provided by the confinement center or one-month home confinement are designed to support the needs of postpartum women and to help in regaining their health. The goal of this research was to analyse the impact of postpartum women-centered care towards the quality of the postpartum care. Engagement was proposed as the mediating variable to investigate whether postpartum women-centered care can drive the postpartum women’s engagement and, eventually, improve the quality of care. In addition, patient-practitioner orientation preference was tested whether it moderates the relationship between postpartum women-centered behavior and quality of care. 80 female participants who had the experience of using postpartum service in Taiwan were recruited. The analysis results showed that postpartum women-centered care had significant and positive effect on quality of care. Meanwhile, the mediating effect of postpartum women engagement and the moderating effect of orientation preference were not significant.

Keywords: Postpartum service, patient-centered care, patient engagement, quality of care, structural equation modeling

DOI: 10.3233/JID-220005

Journal: Journal of Integrated Design and Process Science, vol. 27, no. 1, pp. 7-26, 2023