Citizen-Centric E-Strategies Toward More Successful E-Governance

Article type: Other

Authors: Qian, Haiyan

Affiliations: Division for Public Administration and Development Management United Nations Department of Economic and Social Affairs, New York

Abstract: E-Government and E-Governance are intrinsically related, however, practice shows that successful e-government and e-governance are not synonymous, but complementary. Based on the first-hand data and findings from the United Nations e-Government Survey of 2010, this paper demonstrates that three e-strategy clusters can connect e-government and e-governance: Static+Supply-based (SS); Dynamic+Demand-driven (DD); and Interactive+Integration (II). In addition, the data shows that although high-income countries fare better in building robust e-government systems, less well-off countries can make considerable strides in advancing successful e-governance by adopting a combination of these e-strategies. Indeed, the survey findings inform us that strong and healthy e-government can scarcely be sustained without strengthening e-governance. Finally, some of the winning initiatives from the United Nations Public Service Awards, which support these findings and illustrate commendable progress being made by middle-income countries, are included here.

DOI: 10.3233/GOV-2011-0263

Journal: Journal of E-Governance, vol. 34, no. 3, pp. 119-129, 2011