Mobile Government User Requirements Model

Article type: Other

Authors: Al Thunibat, Ahmad | Zin, Nor Azan Mat | Sahari, Noraidah

Affiliations: Department of Information Science, Universiti Kebangsaan Malaysia, Selangor, Malaysia. E-mail: ahmadthunibat@yahoo.com, {azan,nsa}@ftsm.ukm.my

Abstract: Independent studies have shown that mobile government (M-Government) can have an important influence on business and society in the future. Hence, network designers, service providers, government and application developers must carefully take the needs and considerations of various users into account to provide better services and attract them to M-Government Consequently, identifying the M-Government user requirements and their significance becomes an essential and crucial process for the standardization and improvement of associated systems. On this line, the objective of this paper is to propose a requirements model as a result of quantitative and qualitative methods, this model provide practitioners a more effective and efficient model for prioritizing M-Government user requirements.

DOI: 10.3233/GOV-2011-0260

Journal: Journal of E-Governance, vol. 34, no. 2, pp. 104-111, 2011