E-government development models for municipalities
Issue title: Selected papers from the ISCA International Conference on Software Engineering and Data Engineering, and the ISCA International Conference on Computer Applications in Industry and Engineering, 2015, and Invited Papers
Guest editors: Takaaki Goto and Narayan C. Debnath
Affiliations: [a] Unidad de Posgrado de la Facultad de Ingeniería de Sistemas e Informática, Universidad Nacional Mayor de San Marcos, Lima, Perú | [b] Universidad Técnica de Ambato, Ambato, Ecuador
Correspondence:
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Corresponding author: Sussy Bayona, Unidad de Posgrado de la Facultad de Ingeniería de Sistemas e Informática, Universidad Nacional Mayor de San Marcos, Lima, Perú. Tel.: +51 6197000 3603; E-mail:sbayonao@hotmail.com
Abstract: Development models of e-government for the municipalities
have been implemented to simplify and improve coexistence between government
and citizens. The aim of this paper is to present a preliminary comparison
of maturity levels of local e-government between municipalities in some
countries particularly in Latin America. The literature review is related
with the identification of attributes or e-services offered to the citizen,
based on a model to measure the progress of e-government initiatives in
municipal environments. Successful models around the world show significant
progress in terms of citizen satisfaction reduced bureaucratic attitudes in
public institutions and a significant saving of resources. E-government is
more than a single website; since, it has added new concepts such as
transparency, accountability, citizen participation in the evaluation of
government performance.
Keywords: E-government, e-services, models of e-Government
