A structured and user-friendly method to conduct an all-round evaluation of Smart Products

Article type: Research Article

Authors: Papetti, Alessandra^{; *} | Cavalieri, Lorenzo | Ceccacci, Silvia | Gullà, Francesca | Germani, Michele

Affiliations: Department of Industrial Engineering and Mathematical Sciences, Università Politecnica delle Marche, Via Brecce Bianche 12, Ancona 60131, Italy

Correspondence: [*] Corresponding author. E-mail: a.papetti@univpm.it.

Abstract: The Internet of Things market is rapidly increasing and offers a wide variety of Smart Products (SPs) apparently similar but with different potentialities that the average user fails to perceive. In order to reduce purchase risks, consumers rely on online product reviews, which do not often reflect the effective quality of the products. For this aim, this paper proposes a systematic method to objectively evaluate SPs in a comprehensive way to support the consumer in choosing the product that most satisfies his/her needs. It has been implemented on three different SPs categories: body scales, blood pressure monitors, and activity trackers.

Keywords: Internet of Things, systematic evaluation method, products reviews, smart products ratings, customer satisfaction

DOI: 10.3233/AIS-190515

Journal: Journal of Ambient Intelligence and Smart Environments, vol. 11, no. 2, pp. 113-133, 2019