Affiliations: [a] Associate Professor, Management, School of Business, Ithaca College, Ithaca, NY, USA
| [b] Charles A. Dana Professor, Marketing, School of Business, Ithaca College, Ithaca, NY, USA
| [c] Founder & CEO, IoT Innovation & Consult, Koln, Germany
Correspondence:
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Corresponding author: Narges Kasiri, Associate Professor, Management, School of Business, Ithaca College, Ithaca, NY, USA. Tel.: +1 607 274 7902; E-mail: nkasiri@ithaca.edu.
Abstract: Radio frequency identification (RFID) has been viewed as a promising technology for quite some time. Initially developed a couple of decades ago, the technology has been accompanied by predictions of imminent widespread adoption since its beginnings. A majority of retailers and other users are now using or planning to use the technology. This paper employs a combination of the technology-organization-environment (TOE) model and the 3-S (substitution, scale, structural) model to analyze the long journey of RFID adoption in retail. Top retail executives in the US and Europe were interviewed to investigate RFID adoption patterns based on differences in technological, organizational, and environmental circumstances. As the retail industry is moving into a post-adoption era, these results demonstrate the current stage of retail RFID adoption, identify factors playing important roles over time as motivators or impediments, and provide some insight into the slow pace of adoption.
Keywords: Retail operations, RFID adoption, RFID in retail, technology-organization-environment (TOE) model, 3-S (substitution, scale, structural) model
