Affiliations: [a] Department of Information Studies, University of South Africa, Pretoria, South Africa | [b] School of Interdisciplinary Research and Postgraduate Studies, University of South Africa, Pretoria, South Africa | [c] School of Information Studies, McGill University, Montreal, QC, Canada | [d] Department of Information Studies, University of Ghana, Accra, Ghana
Correspondence:
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Corresponding author: Kofi Koranteng Adu, Department of Information Studies, University of South Africa, Pretoria, South Africa. E-mail: azay723@yahoo.com.
Abstract: Poverty and lack of access to technology continues to pose a perpetual threat to Africa’s e-government implementation program. While significant progress in e-government has been chalked, huge disparities remain within and among African countries. This study examines the implementation progress of e-government in Ghana’s ministries and agencies. Based on Gartner’s maturity stage of e-government, underpinned by a quantitative approach, surveys were conducted in 182 government agencies. Findings of the study showed that e-government resources are available and used to facilitate e-government activities in government ministries and agencies. However, Public sector organizations are still plagued with infrastructural, economic and legal challenges and human resources in the development of e-government. It recommended that the Ghana’s government should expand the use of online services by adopting a more citizen-centric approach to promote e-government planning and implementation in infrastructure, law, human capacity.
Keywords: Electronic government, gartner four phase e-government model, web presence, open government partnership, maturity model
