Affiliations: [a] Universidad de las Américas Puebla Sta. Catarina Mártir, Cholula, México | [b] State University of New York, University at Albany, Albany, NY, USA
Correspondence:
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Corresponding author: Dolores E. Luna, Universidad de las Américas Puebla Sta. Catarina Mártir, Cholula, México. Tel.: +52 222 229 2669; E-mail:dolorese.luna@udlap.mx
Abstract: Digital government has been a key component on government reform strategies
during the last years. Unfortunately, few research exists reporting on the
impacts of electronic government in terms of the final outcomes. By using a
model that links digital governance characteristics to value creation, this
paper explores the impacts of electronic governance on competitiveness,
government efficiency, and number of electronic transactions. We used panel
data analysis to test eighteen hypotheses. Results support only one of the
18 hypotheses, and four of the hypothesis resulted statistically significant
in the opposite direction. Results suggest that citizens use digital
government mainly to complete electronic transactions with government. Our
results also suggest that, at least at the initial stages, having two
delivery channels have a negative impact on government efficiency, and
against common belief, they have no impact on the competitiveness of a
region. Finally, our results show that most of the value is explained by
contextual variables used for control purposes. We believe that these
results challenge, at least partially, some of the current guiding
principles and beliefs in conducting digital governance research, and
suggest the need of better theories to explain public value creation through
digital governance.
Keywords: Digital governance, evaluation, public value, Mexico
