Affiliations: [a] Center for Technology in Government, University at Albany-SUNY, Albany, NY, USA | [b] Department of Communication, Center for Technology in Government, University at Albany-SUNY, Albany, NY, USA
Correspondence:
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Corresponding author: Meghan Cook, Center for Technology in Government, University at Albany-SUNY, Albany, NY 12222, USA. Tel.: +1 518 442 4443; Fax: +1 518 442 3886; E-mail:mcook@ctg.albany.edu
Abstract: While there has been substantial interest in the idea of public value from
an academic and theoretical perspective, governments often struggle with how
to systematically incorporate public value thinking into their decision
making practices. In this paper, we review the concept of public value and
its use as an information technology (IT) management strategy by public
managers. We then describe the steps in a public value analysis, and present
a case study focusing on a substantial IT investment in which the approach
was applied. We conclude that a public value analysis can add insight in
planning and carrying out enterprise projects by generating a deeper
understanding of stakeholder perspectives. Collectively identifying internal
and external stakeholder values informs an agency's change management and
communication strategies, both critical to the success of any enterprise
investment.
Keywords: Public value, IT investment, e-government strategy, e-government
