Affiliations: [a] School of Business and Law, Edith Cowan University, Joondalup, WA, Australia | [b] The University of the South Pacific, Suva, Fiji | [c] American University of Ras Al Khaimah, United Arab Emirates
Correspondence:
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Corresponding author: Fang Zhao, School of Business and Law, Edith Cowan University, 270 Joondalup Drive, Joondalup, WA, 6027, Australia. Tel.: +61 8 6304 5282; E-mail: f.zhao@ecu.edu.au.
Abstract: This study seeks to improve the current understanding of e-government adoption by taking a novel approach. Drawing on the social cognitive theory and its triadic reciprocal model, we developed and tested a new research model in the context of e-government adoption in the United Arab Emirates. The overall findings suggest that e-government adoption is influenced by the reciprocal interactions of personal, behavioural, and environmental factors. The findings imply that when formulating e-government strategy, policy makers need to address in a holistic and integrative way the issue of e-government environment and its alignment with citizens’ Internet use preferences and personal factors. This study opens a new lens for e-government adoption research and offers practical value for governments to develop effective e-government strategy.
Keywords: E-government adoption, social cognitive theory, triadic reciprocal causation model, Internet self-efficacy, United Arab Emirates
