Delivering e-government services and transforming communities
through innovative partnerships: Public libraries, government agencies, and
community organizations
Issue title: Key Factors and Processes for Digital Government Success
Affiliations: [a] Information Policy and Access Center, College of
Information Studies, University of Maryland, Maryland, MD, USA | Business School, Fundacion Universidad de las Americas Puebla, Puebla, Mexico | Information Systems Department, Faculty of Business Administration, Université Laval, Quebec, PQ, Canada | College of Information Studies, University of Maryland, South Wing, College Park, MD, USA
Correspondence:
[*]
Corresponding author: John Carlo Bertot, 4105 Hornbake Building,
South Wing, College of Information Studies, University of Maryland, College
Park, MD 20742, USA. Tel.: +1 301 405 3267; Fax: +1 301 314 9145; E-mail: jbertot@umd.edu
Abstract: Due to an increasing reliance on public libraries to deliver
government services online, coupled with decreasing funding for public
services, many public libraries have begun to collaborate with local government
agencies and community organizations to provide vital services to their
communities. Drawing upon findings made through an extensive literature review,
site visits at a number of public libraries across the country, and interviews
with state library staff, government officials, and community organization
leaders, this paper highlights the e-government service roles of public
libraries, the innovative partnerships between community groups, government
agencies, and public libraries in the realm of e-government, and the impacts of
these services and partnerships on communities.
Keywords: E-government, libraries, service roles, community anchors
