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Issue title: Key Factors and Processes for Digital Government Success
Article type: Research Article
Authors: Robertson, Scott P.a; * | Douglas, Saraa | Maruyama, Misaa | Semaan, Bryana
Affiliations: [a] Information and Computer Sciences Department, University of Hawaii, Honolulu, HI, USA | Business School, Fundacion Universidad de las Americas Puebla, Puebla, Mexico | Information Systems Department, Faculty of Business Administration, Université Laval, Quebec, PQ, Canada | College of Information Studies, University of Maryland, South Wing, College Park, MD, USA
Correspondence: [*] Corresponding author: Scott P. Robertson, Information and Computer Sciences Department, University of Hawaii, Honolulu, HI 96822, USA. E-mail: scott.robertson@hawaii.edu
Abstract: The news feeds of two U.S. politicians' Facebook sites were examined across 22 months leading up to an election in order to explore changes in social-network-mediated public political discourse over time. Changes over time were observed in who was being addressed and in the affective valence of comments. A complex flow of attention between in-group and out-group concerns was observed, with in-group comments dominant both in early and late phases. Also, positive comments decreased and negative comments increased over time. These phenomena, dubbed "reflection-to-selection" and "converging sentiment", were refined to explain the observed nonlinearities. The flow of rational versus affective comments in politicians' Facebook data across time was also explored. Comments reflecting cognition were more prevalent at all times than comments reflecting affect, but their distribution also varied in complex ways over time. Finally, the concept of "potential public sphere" in contrast to "realized public sphere" in virtual spaces is introduced.
Keywords: Digital government, social networking, e-participation, e-citizenship, virtual public sphere
DOI: 10.3233/IP-130303
Journal: Information Polity, vol. 18, no. 2, pp. 107-126, 2013
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