Affiliations: [a] CSIRO – ICT Centre, Marsfield, Australia | [b] Department of Computer Science, Calvin College, Grand
Rapids, MI, USA | Fundacion Universidad de las Americas Puebla, Business
School, anta Catarina Martir, San Andres Cholula, Puebla, Mexico | City University of New York, Staten Island, NY,
USA
Correspondence:
[*]
Corresponding author: Keith Vander Linden, Department of
Computer Science, Calvin College, Grand Rapids, MI, 49546, USA. Tel.: +1 616
526 7111; E-mail: kvlinden@calvin.edu
Abstract: Information and communication technologies afford public
administrations the opportunity to communicate more directly with individual
members of their constituencies by offering tailored information services
on-line. This paper focuses on delivering tailored informational brochures
describing the programs offered by a public administration agency to the public
it serves. The goal is to better communicate with the public by moving from
brochures written for generic audiences, which must include careful discussions
of the conditions distinguishing the various constituencies within the generic
audience, to brochures written for individuals, which can be personalised to
focus on the information relevant to one reader. This paper presents a scoping
study that identified key requirements for such tailoring and a prototype
application developed in response to the study. The paper pays particular
attention to the forms of document tailoring appropriate in the eGovernment
domain and to the information that must be represented to support this
tailoring.
Keywords: Tailored information delivery, natural language generation, public administration.
