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Issue title: The coming of age of e-government studies; papers from EGPA 2010
Article type: Research Article
Authors: van Os, Guidoa; *
Affiliations: [a] Public Administration, Erasmus University Rotterdam, The Centre of Expertise, The Hague, The Netherlands | University of Utrecht, Utrecht, The Netherlands | Trinity College, Dublin, Ireland
Correspondence: [*] Corresponding author. E-mail: vanos@fsw.eur.nl
Abstract: The objective of this article is to present an insight into how Denmark and the Netherlands seek to coordinate the integration of electronic service deliveryand examines the similarities and differences between the two countries' approaches. The focus is on ICT projects, where central government and municipalities both participate in integrated digital solutions. Data were collected through content analyses and interviews. The data show that different coordination mechanisms are used in Denmark and the Netherlands. However, a striking similarity is the resistance of municipalities to the coordination approaches. The institutional setting of both countries helps to understand this municipal reaction.
Keywords: E-government, integrated electronic service delivery, coordination, institutional theory, information exchange
DOI: 10.3233/IP-2011-0224
Journal: Information Polity, vol. 16, no. 1, pp. 51-61, 2011
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