Modeling e-government business processes: New approaches to
transparent and efficient performance
Issue title: Government Information Sharing and Integration:
Combining the Social and the Technical. Papers from the 9th International
Conference on Digital Government Research (d.g.o.2008)
Affiliations: [a] Management Information Systems Department, Faculty of
Business Administration, Université Laval, Pavillon Palasis-Prince,
2325, rue de la Terrasse, local 2507, Québec (Québec), Canada G1V
0A6
Abstract: Many governments worldwide are restructuring their business
practices to improve their performances. To help describe and understand the
process of restructuring, modeling techniques are used at different levels of
modeling abstraction. This paper presents a new approach to the modeling of
e-government business processes. It is based on two existing modeling
techniques: Business Process Mapping (BPMapping) and UN/CEFACT Modeling
Methodology (UMM). The BPMapping technique provides an overall graphical
representation of an organization depicting all different types of business
processes, their inputs, outputs, and the environment in which the organization
operates. The UMM methodology with its different business views gives details
on collaborations and interactions of business processes. Combining BPMapping
with UMM leads to a very expressive modeling approach which can provide
artifact details at the higher levels of modeling abstraction and which also
shows deployment strategies of the business processes. To illustrate the
effectiveness of the proposed approach, it is applied to the modeling of the
Record Integrated Management business process at Quebec Government.
Keywords: BPMapping, UMM, Business process modeling, e-Government, Record Integrated Management, Business domain view, Business requirements view, Business transaction view
