Affiliations: Department of Information Systems & Technology,
College of Business Administration, Creighton University, Omaha, NE 68178,
USA. E-mail: leidachen@creighton.edu | Department of Information Systems & Technology,
College of Business Administration, Creighton University, Omaha, NE 68178,
USA. E-mail: rnath@creighton.edu
Note: [] Corresponding author
Abstract: Developing an effective mobile work environment is one of the major
challenges that many organizations are facing today. Organizations need to
understand the myriad of issues that will determine the success of mobile work.
These issues can be best studied from the socio-technical perspective in order
to gain a holistic understanding of mobile work. The premise of the
socio-technical theory is that the social and technical systems are
interdependent and must be jointly optimized in order to determine the best
overall solution for the organization. Based upon the information gleaned from
structured interviews conducted with the Chief Information Officers (CIO) of
ten organizations, this study identifies the primary elements of the social and
technical subsystems related to mobile work. Additionally, the study provides a
list of recommendations for organizations in order to improve their mobile work
environment using the socio-technical perspective.
Keywords: Mobile work, organizational culture, socio-technical perspective, wireless technology
